Business Processes in Connected Communities

  • Nick RussellEmail author
  • Alistair Barros
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 202)


The notion of Connected Communities is evolving from widespread use of social media and networks and represents an emerging paradigm for online connectivity, collaboration and information usage where the basis of interaction is between individual human participants with shared motives in a specific context. Traditional BPM practices operate on the basis of a common frame of reference with regard to overall business strategy and the constituent activities, and makes similar assumptions with respect to human participants in those processes. This paper reviews the implications of digital connectedness between human actors in a process-oriented context, surveys potential community archetypes and outlines core characteristics of connected communities and their significance in a broader BPM context.


Connected communities Digital connectedness Social groups Value exchange 


  1. 1.
    Chui, M., Manyika, J., Bughin, J., Dobbs, R., Roxburgh, C., Sarrazin, H., Sands, G., Westergren, M.: The social economy: Unlocking value and productivity through social technologies, July 2012.
  2. 2.
    Bruno, G., Dengler, F., Jennings, B., Khalaf, R., Nurcan, S., Prilla, M., Sarini, M., Schmidt, R., Silva, R.: Key challenges for enabling agile BPM with social software. J. Softw. Maintenance Evol. Res. Pract. 23(4), 297–326 (2011)CrossRefGoogle Scholar
  3. 3.
    Rheingold, H.: The Virtual Community: Homesteading on the Electronic Frontier. MIT Press, London (2000)Google Scholar
  4. 4.
    Giuffre, K.A.: Communities and Networks : Using Social Network Analysis to Rethink Urban and Community Studies. Polity Press Cambridge, Malden (2013)Google Scholar
  5. 5.
    Barros, A., Russell, N., Dulleck, U.: Connected communities: A research agenda for conceptualisation and realisation. Technical Report, QUT (2014)Google Scholar

Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.School of Information Systems, Science and Engineering FacultyQueensland University of TechnologyBrisbaneAustralia

Personalised recommendations