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Tagging Model for Enhancing Knowledge Transfer and Usage during Business Process Execution

  • Reuven Karni
  • Meira LevyEmail author
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 202)

Abstract

Tagging mechanisms allow users to label content, which mainly resides in Internet resources or Web 2.0 social tools, with descriptive terms (without relying on a controlled vocabulary) for navigation, filtering, search and retrieval. The current paper presents two tagging models. The first combines structured, automatically generated metadata, with manually inserted unstructured tagging labels, to facilitate annotation of content that enhances knowledge transfer and usage; and embeds tagging capabilities within a business process model for activation during execution. The second describes a tagged knowledge cycle that allows process performers to create and tag their knowledge and experiences as the process is carried out, and have it transferred for use by an associated stakeholder. The benefits of the models are discussed in the context of service processes, using an illustrative scenario of an inbound telesales process workflow with embedded Web 2.0. social tools.

Keywords

Tag Tagging system Business process execution Web 2.0 Business process modelling (BPM) Knowledge management Service processes 

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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.Department of Industrial Engineering and ManagementShenkar College of Engineering and DesignRamat-GanIsrael

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