Informal In-Game Help Practices in Massive Multiplayer Online Games

Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8852)


In this paper we explore helping behavior of support agents and regular players in browser-based MMORTS/RPG Castlot. Using chat logs from 12 servers, we analyzed differences between support agents and regular players. We have found that the major in-game verbal help is being provided by players and not by support agents. We have also found that support agents’ helping behavior drops dramatically as a server ages, while regular players preserve helping practice, that is mostly transferred from public to guild chat channels.


Online games Help practices MMOG Online communities 


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Paul Okopny
    • 1
  • Ilya Musabirov
    • 1
  • Daniel Alexandrov
    • 1
  1. 1.National Research University Higher School of EconomicsSt. PetersburgRussia

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