Informal In-Game Help Practices in Massive Multiplayer Online Games

Conference paper

DOI: 10.1007/978-3-319-15168-7_27

Part of the Lecture Notes in Computer Science book series (LNCS, volume 8852)
Cite this paper as:
Okopny P., Musabirov I., Alexandrov D. (2015) Informal In-Game Help Practices in Massive Multiplayer Online Games. In: Aiello L., McFarland D. (eds) Social Informatics. SocInfo 2014. Lecture Notes in Computer Science, vol 8852. Springer, Cham

Abstract

In this paper we explore helping behavior of support agents and regular players in browser-based MMORTS/RPG Castlot. Using chat logs from 12 servers, we analyzed differences between support agents and regular players. We have found that the major in-game verbal help is being provided by players and not by support agents. We have also found that support agents’ helping behavior drops dramatically as a server ages, while regular players preserve helping practice, that is mostly transferred from public to guild chat channels.

Keywords

Online games Help practices MMOG Online communities 

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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Paul Okopny
    • 1
  • Ilya Musabirov
    • 1
  • Daniel Alexandrov
    • 1
  1. 1.National Research University Higher School of EconomicsSt. PetersburgRussia

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