Informal In-Game Help Practices in Massive Multiplayer Online Games
In this paper we explore helping behavior of support agents and regular players in browser-based MMORTS/RPG Castlot. Using chat logs from 12 servers, we analyzed differences between support agents and regular players. We have found that the major in-game verbal help is being provided by players and not by support agents. We have also found that support agents’ helping behavior drops dramatically as a server ages, while regular players preserve helping practice, that is mostly transferred from public to guild chat channels.
KeywordsOnline games Help practices MMOG Online communities
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