Informal In-Game Help Practices in Massive Multiplayer Online Games
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- Okopny P., Musabirov I., Alexandrov D. (2015) Informal In-Game Help Practices in Massive Multiplayer Online Games. In: Aiello L., McFarland D. (eds) Social Informatics. SocInfo 2014. Lecture Notes in Computer Science, vol 8852. Springer, Cham
In this paper we explore helping behavior of support agents and regular players in browser-based MMORTS/RPG Castlot. Using chat logs from 12 servers, we analyzed differences between support agents and regular players. We have found that the major in-game verbal help is being provided by players and not by support agents. We have also found that support agents’ helping behavior drops dramatically as a server ages, while regular players preserve helping practice, that is mostly transferred from public to guild chat channels.
KeywordsOnline games Help practices MMOG Online communities
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