On the Necessity and Nature of E-Mobility Services – Towards a Service Description Framework

  • Carola Stryja
  • Hansjörg Fromm
  • Sabrina Ried
  • Patrick Jochem
  • Wolf Fichtner
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 201)


After years of focusing exclusively on the technological side of electric mobility (e-mobility), services are getting more and more in the focus of scientists. Many recent works concentrate on the identification and analysis of the potential of new business models in this field. Although the relevancy of services for the success of e-mobility is becoming more obvious among industry and science, there is still a lack in scientific contributions when asking for a comprehensive overview of existing e-mobility services. With this paper, we try to bridge this gap by providing a framework that enables the description and classification of services around the usage of an electric vehicle (EV). The framework captures six dimensions which allows to characterize and compare different services. This enables the identification of commonalities and differences between the services and provides an interdisciplinary playground for developing new services and further research in this field.


E-Mobility Services Description framework Service dimension 


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Carola Stryja
    • 1
  • Hansjörg Fromm
    • 1
  • Sabrina Ried
    • 1
  • Patrick Jochem
    • 1
  • Wolf Fichtner
    • 1
  1. 1.Karlsruhe Service Research InstituteKarlsruheGermany

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