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Social Support Strategies for Embodied Conversational Agents

  • Janneke M. van der ZwaanEmail author
  • Virginia Dignum
  • Catholijn M. Jonker
Chapter
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8750)

Abstract

There is a growing interest in employing conversational agents as companions and coaches. An important skill for this type of agents is providing social support to users after they have an experienced upsetting event. In order to provide social support, conversational agents need to be empathic to the user. In this paper, we specify strategies for conversational agents to provide social support to users. The main contribution of this paper is a mapping between OCC emotion types and support types that can be used to generate emotional behavior in a largely domain-independent way.

Keywords

Social Support Facial Expression Nonverbal Behavior Emotional Expressiveness Conversational Agent 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Notes

Acknowledgements

This work is funded by the Netherlands Organization for Scientific Research (NWO) under the Responsible Innovation (RI) program via the project ‘Empowering and Protecting Children and Adolescents Against Cyberbullying’.

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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Janneke M. van der Zwaan
    • 1
    Email author
  • Virginia Dignum
    • 1
  • Catholijn M. Jonker
    • 1
  1. 1.Delft University of TechnologyDelftThe Netherlands

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