Improving Conflict Support Environments with Information Regarding Social Relationships

  • Marco GomesEmail author
  • Javier Alfonso-Cendón
  • Pilar Marqués-Sánchez
  • Davide Carneiro
  • Paulo Novais
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8864)


Having knowledge about social interactions as a basis for informed decision support in situations of conflict can be determinant. However, lower attention is given to the social network interpretation process in conflict management approaches. The main objective of the work presented here is to identify how the parties’ social networks correlate to their negotiation performance and how this can be formalized. Therefore, an experiment was set up in which was tried to streamline all the relevant aspects of the interaction between the individual and its environment that occur in a rich sensory environment (where the contextual modalities were monitored). This research explicitly focuses on the idea that an Ambient Intelligence system can create scenarios that augment the possibilities of reaching a positive outcome taking into account the role of contextualized social relationships in various conflict management strategies.


Ambient intelligence Social network analysis Negotiation Context-aware 


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Marco Gomes
    • 1
    Email author
  • Javier Alfonso-Cendón
    • 2
  • Pilar Marqués-Sánchez
    • 3
  • Davide Carneiro
    • 1
  • Paulo Novais
    • 1
  1. 1.Department of InformaticsUniversity of MinhoBragaPortugal
  2. 2.Department of Mechanical, Computing and Aerospace EngineeringsUniversity of LeonLeonSpain
  3. 3.Department of Nursing and PhysiotherapyUniversity of LeonLeonSpain

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