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Using Semantic Technologies for Scalable Multi-channel Communication

  • Ioan TomaEmail author
  • Christoph Fuchs
  • Corneliu Stanciu
  • Dieter Fensel
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8798)

Abstract

The development of the Web in the direction of user-generated content, information sharing, online collaboration and social media, have drastically increased the number of communication channels that can be used to interact with potential customers. In this demonstration we present the latest developments of our multi-channel communication solution, which enables touristic service providers, e.g. hoteliers and touristic associations, in dealing with the challenge of improving and maintaining their communication needs. We make use of semantic technologies, i.e. semantic analysis, semantic annotations, ontologies, semantic matching and rules in order to automate several multi-channel communication tasks.

Notes

Acknowledgment

The work presented in this paper is partly funded by FP7 projects PlanetData, MSEE, Prelida and LDBC. We would like to thank all the members of the Online Communication (http://oc.sti2.at/) working group for their valuable feedback and suggestions.

References

  1. 1.
    Mulpuru, S., Harteveldt, H.H., Roberge, D.: Five retail ecommerce trends to watch in 2011. Technical report, Forrester Research Report (2011)Google Scholar
  2. 2.
    Toma, I., Fensel, D., Oberhauser, A., Fuchs, C., Stanciu, C.V., Larizgoitia, I.: Sesa: a scalable multi-channel communication and booking solution for e-commerce in the tourism domain. In: ICEBE, pp. 288–293. IEEE (2013)Google Scholar

Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Ioan Toma
    • 1
    Email author
  • Christoph Fuchs
    • 1
  • Corneliu Stanciu
    • 1
  • Dieter Fensel
    • 1
  1. 1.Semantic Technology Institute (STI) - InnsbruckInnsbruckAustria

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