Conceptual Frameworks

Part of the SpringerBriefs in Computer Science book series (BRIEFSCOMPUTER)


This chapter presents four theories from different academic disciplines that provide a comprehensive view of service. According to Gregor’s taxonomy of theory types [1], the theories presented are theories for analysis.


Service System Service Exchange Work System Service Process Operant Resource 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© The Author(s) 2014

Authors and Affiliations

  1. 1.Department of Informatics EngineeringUniversity of CoimbraCoimbraPortugal
  2. 2.University of CoimbraCoimbraPortugal
  3. 3.Ghent UniversityGhentBelgium

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