Project Knowledge Management While Simply Playing! Gaming Mechanics in Project Knowledge Management Systems

Chapter

Abstract

Project knowledge management underlies many issues: lacking time and high effort for documenting project insights, less motivation of project team members to share their knowledge, or the “not-invented-here-syndrome” when employees should reuse project-related knowledge. In consequence, mistakes will be repeated or already known solutions will be reinvented. Since many years, researchers focus their studies in knowledge management in order to solve such issues. Some researchers try to understand reasons for insufficient knowledge management or determine factors influencing knowledge creation, documentation, transfer and reuse. Others design information systems aiming to support individuals, teams or organizations to manage what they know. However, as far as we know, no researcher considers gamification as possible mechanism to engage and motivate project teams to manage their project-related insights. Although our research originally did not consider gamification we intuitively implemented some typical gamification elements in order to engage individuals to participate in project knowledge management.

Keywords

Gamification Project knowledge management system Action design research Knowledge reuse Project learning 

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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.Information Systems IVUniversity of MannheimMannheimGermany
  2. 2.Institute for Enterprise SystemsUniversity of MannheimMannheimGermany

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