Supporting Teleconsulting with Text Mining: Continuing Professional Development in the TelehealthRS Project
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- Damasceno F., Reategui E., Schmitz C.A.A., Harzheim E., Epstein D. (2014) Supporting Teleconsulting with Text Mining: Continuing Professional Development in the TelehealthRS Project. In: Baloian N., Burstein F., Ogata H., Santoro F., Zurita G. (eds) Collaboration and Technology. CRIWG 2014. Lecture Notes in Computer Science, vol 8658. Springer, Cham
In the primary care scenario, telehealth appears as an option for continuing professional development of the professionals involved. Questions submitted by physicians and its respective answers in the Brazilian health ministry telehealth platform were mined using a text mining tool. Graphs about concepts present in database were created using this tool, turning clearer subjects addressed by teleconsultants. A questionnaire, addressing the current answer methodology and possibilities with graphs, was answered by teleconsultants of a telehealth Center, the TelehealthRS Project. Answers obtained showed the importance given by teleconsultants about the current answer methodology and the conviction that graphs can turn the request answering easier and better developed. This is guiding an implementation on the current Brazilian health ministry platform that will impact in the accuracy and speed of response offered to the professional, enhancing their training and helping in the effectiveness of their continuing professional development.
KeywordsPrimary Care Text mining Continuing professional development
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