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Luke, I am Your Father: Dealing with Out-of-Domain Requests by Using Movies Subtitles

  • David Ameixa
  • Luisa Coheur
  • Pedro Fialho
  • Paulo Quaresma
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8637)

Abstract

Even when the role of a conversational agent is well known users persist in confronting them with Out-of-Domain input. This often results in inappropriate feedback, leaving the user unsatisfied. In this paper we explore the automatic creation/enrichment of conversational agents’ knowledge bases by taking advantage of natural language interactions present in the Web, such as movies subtitles. Thus, we introduce Filipe, a chatbot that answers users’ request by taking advantage of a corpus of turns obtained from movies subtitles (the Subtle corpus). Filipe is based on Say Something Smart, a tool responsible for indexing a corpus of turns and selecting the most appropriate answer, which we fully describe in this paper. Moreover, we show how this corpus of turns can help an existing conversational agent to answer Out-of-Domain interactions. A preliminary evaluation is also presented.

Keywords

User Request Virtual Agent Conversational Agent Digital Storytelling Plausible Answer 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • David Ameixa
    • 1
  • Luisa Coheur
    • 1
  • Pedro Fialho
    • 2
  • Paulo Quaresma
    • 2
  1. 1.Instituto Superior TécnicoUniversidade de Lisboa/INESC-IDPortugal
  2. 2.Universidade de Évora/INESC-IDLisbonPortugal

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