Automated User Interaction Analysis for Workflow-Based Web Portals

  • Emil Backlund
  • Mikael Bolle
  • Matthias Tichy
  • Helena Holmström Olsson
  • Jan Bosch
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 182)


Success in the software market requires constant improvement of the software. These improvements however have to directly align with the needs of the users of the software. A recent trend in software engineering is to collect post-deployment data about how users use a software system. We report in this paper about a case study with an industrial partner in which (1) we identified which data has to be collected for a web-based portal system, (2) implemented the data collection, and (3) performed an experiment comparing the collected data with answers of the test subjects in a survey.


user interaction post-deployment data collection Build-Measure-Learn data-driven software engineering 


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Emil Backlund
    • 1
  • Mikael Bolle
    • 2
  • Matthias Tichy
    • 3
  • Helena Holmström Olsson
    • 4
  • Jan Bosch
    • 3
  1. 1.ATEA and Chalmers University of TechnologySweden
  2. 2.Chalmers University of TechnologySweden
  3. 3.Chalmers and University of GothenburgSweden
  4. 4.Malmö UniversitySweden

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