A Model for Human-Computer Trust

Contributions Towards Leveraging User Engagement
  • Sonia Sousa
  • David Lamas
  • Paulo Dias
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8523)

Abstract

Trusting is a rather complex phenomena and this complexity has been increasing with the pervasiveness of computing systems. In this virtual realms, Human-computer trust represents a key issue in today’s organizations, and it has a significative role in leveraging interactions and mediating interrelationships and auto-regulate knowledge sharing processes.

This paper reports an research framework, which aims to facilitate the use of the acquired understanding of the role of trust in (A) Human Computer Interaction; and in (B) Computer mediated Interaction.

Results situate the model as a key contribute for leveraging people’s interactions and their technological artefacts.

Keywords

Human-computer Trust User experience Trusted interactions Social engagement Collaborative Learning 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Bachrach, M., Guerra, G., Zizzo, D.: The self-fulfilling property of trust: an experimental study. Theory and Decision, pp. 349–388 (2007)Google Scholar
  2. 2.
    Bromiley, P., Cummings, L.L.: Transaction costs in organizations with trust. In: Robert, J., Bies, R.J., Lewicki, B.L.S. (eds.) Research on Negotiations in Organizations, pp. 219–247. JAI Press, Greenwich (1995)Google Scholar
  3. 3.
    Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quartely 13(3), 319–340 (1989)CrossRefGoogle Scholar
  4. 4.
    Fukuyama, F. (ed.): Trust: The social virtues and the creation of prosperity. Free Press, New York (1995)Google Scholar
  5. 5.
    Gambetta, D.: Trust making and breaking co-operative relations. In: Gambetta, D. (ed.) Can We Trust Trust?, pp. 213–237. Basil Blackwell (1998)Google Scholar
  6. 6.
    Kramer, R.M.: & Brewer, M.B.H.B.A.: Collective trust and collective action: The decision to trust as a social decision. In: Kramer, R., Tyler, T. (eds.) Trust in Organisations: Frontiers of Theory and Research, pp. 357–389. SAGE Publications Inc., California (1996)CrossRefGoogle Scholar
  7. 7.
    Lorenz, B., Sousa, S., Tomberg, V.: Privacy awareness of students and its impact on online learning participation – A case study. In: Ley, T., Ruohonen, M., Laanpere, M., Tatnall, A. (eds.) OST 2012. IFIP AICT, vol. 395, pp. 189–192. Springer, Heidelberg (2013)CrossRefGoogle Scholar
  8. 8.
    Luhmann, N.: Familiarity, confidence, trust: Problems and alternatives. In: Gameta, D., Blackwell, B. (eds.) Trust: Making and Breaking Co-operative Relations. Basil Blackwell, Oxford (2000)Google Scholar
  9. 9.
    Mayer, R.C., Davis, J.H., Schoorman, F.D.: An integrative model of organizational trust. The Academy of Management Review 20(3), 709–734 (1995)Google Scholar
  10. 10.
    Mishra, A.K.: Organizational responses to crisis: The centrality of trust. In: Kramer, R., Tyler, T. (eds.) Trust in Organizations: Frontiers of Theory and Research, pp. 261–287. SAGE Publications Inc., California (1996)CrossRefGoogle Scholar
  11. 11.
    Preece, J., Shneiderman, B.: The reader-to-leader framework: Motivating technology-mediated social participation. AIS Transactions on Human-Computer Interaction 1(1), 13–32 (2009)Google Scholar
  12. 12.
    Ries, S.: Certain trust: a trust model for users and agents. In: SAC 2007: Proceedings of the 2007 ACM Symposium on Applied Computing, pp. 1599–1604. ACM, New York (2007)Google Scholar
  13. 13.
    Sousa, S.C., Tomberg, V., Lamas, D.R., Laanpere, M.: Interrelation between trust and sharing attitudes in distributed personal learning environments: The case study of lepress ple. In: Leung, H., Popescu, E., Cao, Y., Lau, R.W.H., Nejdl, W. (eds.) ICWL 2011. LNCS, vol. 7048, pp. 72–81. Springer, Heidelberg (2011)CrossRefGoogle Scholar
  14. 14.
    Sousa, S., Lamas, D.: Emerging trust patterns in online communities. In: CPSCom 2011: The 4th IEEE International Conference on Cyber, Physical and Social Computing. IEEE Computer Society (2011)Google Scholar
  15. 15.
    Sousa, S., Lamas, D.: Leveraging trust to support online learning creativity–a case study. eLearning Papers 30(Special Issue), 1–10 (2012)Google Scholar
  16. 16.
    Sousa, S., Lamas, D., Dias, P.: A framework for understanding online learning communities. In: Leung, H., Popescu, E., Cao, Y., Lau, R., Nejdl, W. (eds.) ECEL 2011 - 7th International Conference on e-Learning, pp. 1000–1004. Academic Publishers (2011)Google Scholar
  17. 17.
    Sousa, S., Lamas, D., Dias, P.: The interrelation between communities, trust and their online social patterns. In: Xia, F., Chen, Z., Pan, G., Yang, L.T., Ma, J. (eds.) SCA2011 - International conference on Social Computing and its Applications, pp. 980–986. IEEE Computer Society (2011)Google Scholar
  18. 18.
    Sousa, S., Lamas, D., Dias, P.: The implications of trust on moderating learner’s online interactions - a socio-technical model of trust. In: Martins, M.J., Cordeiro, J., Helfert, M. (eds.) CSEDU 2012 - Proceedings of the 4th International Conference on Computer Supported Education, vol. 2, pp. 258–264. SciTePress (2012)Google Scholar
  19. 19.
    Venkatesh, V., Morris, M.G., Davis, G.B., Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quartely 27(3), 425–478 (2003)Google Scholar

Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Sonia Sousa
    • 1
  • David Lamas
    • 2
  • Paulo Dias
    • 1
  1. 1.Universidade AbertaLisboaPortugal
  2. 2.Tallinn UniversityTallinnEstonia

Personalised recommendations