ISO2: A New Breath for the Joint Development of IS and ISO 9001 Management Systems

Conference paper


We present ISO2, an approach for the joint development of information systems (IS) and ISO 9001 quality management systems (QMS). ISO2 was outlined from 14 retrospective case studies, occurred between 2008 and 2012. We then validated and refined the approach through action research. We support the idea that IS and QMS synergies are more important than the perspective of one system merely supporting the other. The ISO2 combines iterative development steps with a layered and incremental design framework, the O2. The O2 metaphor can provide a common abstraction level for the joint design. Over one million companies struggle with IS and QMS disintegration. Our findings offer new insights for the joint development of organizational systems.


ISO2 Information systems Quality management systems Joint development Synergies 


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  1. 1.CTCV, Rua Coronel Veiga SimãoCoimbraPortugal
  2. 2.CISUC, Department of Informatics EngineeringUniversity of CoimbraCoimbraPortugal

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