Photocopier Industry: At the Forefront of Servitization

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Abstract

The photocopier industry is undoubtedly one of the forerunners of servitization. The original equipment manufacturers (OEMs) of photocopiers, such as Xerox, pioneered the implementation of servitized business models and, over time, have developed considerable system-integration, application-development and consulting capabilities. Today, these companies integrate print needs within total ICT solutions and compete against system integrators, consulting firms and software vendors in a large, diverse and growing document management market. This chapter provides a state of the art analysis of servitization phenomenon in the industry as well as a retrospective analysis of its evolution. The chapter ends with a discussion of managerial implications.

Keywords

Business Process Business Model Business Process Management Business Model Innovation Printing Environment 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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Notes

Acknowledgments

The author is grateful to the ASAP Service Management Forum (www.asapsmf.org), an Italian research and dissemination initiative. In particular, the author is grateful for the insights provided by the managers involved in the ASAP’s ‘Business Process Outsourcing’ Focus Group.

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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  1. 1.IBIS Lab, Department of Industrial EngineeringUniversity of FlorenceFlorenceItaly

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