CM2: A Case-Based Conflict Management System

  • Guangxuan Zhang
  • Sandeep Purao
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8463)


This paper presents the design of CM2: a case-based conflict management system. We envision the system as an aid to understand and manage conflict situations by referring to past conflict situations, which are stored as Vignettes - vivid yet analytical, theory-laden descriptions. A meta-model, developed on basis of prior kernel theories, is used to structure and represent the constructs and progression of each conflict vignette. The set of vignettes forms the foundation of a case-based reasoning system. CM2 implements the storage and case-based reasoning mechanisms. The paper illustrates CM2 with a use scenario, and concludes with an outline of planned evaluation, discussion about implications, and future work.


Conflict management Conflict management system Case-based reasoning Meta-model Vignette 


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Guangxuan Zhang
    • 1
  • Sandeep Purao
    • 1
  1. 1.College of Information Sciences and TechnologyThe Pennsylvania State UniversityUniversity ParkUSA

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