CM2: A Case-Based Conflict Management System

  • Guangxuan Zhang
  • Sandeep Purao
Conference paper

DOI: 10.1007/978-3-319-06701-8_17

Part of the Lecture Notes in Computer Science book series (LNCS, volume 8463)
Cite this paper as:
Zhang G., Purao S. (2014) CM2: A Case-Based Conflict Management System. In: Tremblay M.C., VanderMeer D., Rothenberger M., Gupta A., Yoon V. (eds) Advancing the Impact of Design Science: Moving from Theory to Practice. DESRIST 2014. Lecture Notes in Computer Science, vol 8463. Springer, Cham

Abstract

This paper presents the design of CM2: a case-based conflict management system. We envision the system as an aid to understand and manage conflict situations by referring to past conflict situations, which are stored as Vignettes - vivid yet analytical, theory-laden descriptions. A meta-model, developed on basis of prior kernel theories, is used to structure and represent the constructs and progression of each conflict vignette. The set of vignettes forms the foundation of a case-based reasoning system. CM2 implements the storage and case-based reasoning mechanisms. The paper illustrates CM2 with a use scenario, and concludes with an outline of planned evaluation, discussion about implications, and future work.

Keywords

Conflict management Conflict management system Case-based reasoning Meta-model Vignette 

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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Guangxuan Zhang
    • 1
  • Sandeep Purao
    • 1
  1. 1.College of Information Sciences and TechnologyThe Pennsylvania State UniversityUniversity ParkUSA

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