CM2: A Case-Based Conflict Management System

  • Guangxuan Zhang
  • Sandeep Purao
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8463)

Abstract

This paper presents the design of CM2: a case-based conflict management system. We envision the system as an aid to understand and manage conflict situations by referring to past conflict situations, which are stored as Vignettes - vivid yet analytical, theory-laden descriptions. A meta-model, developed on basis of prior kernel theories, is used to structure and represent the constructs and progression of each conflict vignette. The set of vignettes forms the foundation of a case-based reasoning system. CM2 implements the storage and case-based reasoning mechanisms. The paper illustrates CM2 with a use scenario, and concludes with an outline of planned evaluation, discussion about implications, and future work.

Keywords

Conflict management Conflict management system Case-based reasoning Meta-model Vignette 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    De Dreu, C.K.W., Gelfand, M.J.: Conflict in the Workplace: Sources, Functions, and Dynamics across Multiple Levels of Analysis. In: De Dreu, C.K.W., Gelfand, M.J. (eds.) The Psychology of Conflict and Conflict Management in Organizations, pp. 3–54. Psychology Press (2008)Google Scholar
  2. 2.
    Putnam, L.L., Poole, M.S.: Conflict and Negotiation. In: Jablin, F.M., Putnam, L.L., Roberts, K.H., and Porter, L.W. (eds.) Handbook of Organizational Communication: An Interdisciplinary Perspective, pp. 549–599. Sage Publications (1987)Google Scholar
  3. 3.
    Thomas, K.: Conflict and Negotiation Process in Organizations. In: Dunnette, M.D., Hough, L.M. (eds.) Handbook of Industrial and Organizational Psychology, pp. 651–717. Consulting Psychologists Press (1992)Google Scholar
  4. 4.
    Jehn, K.A., Mannix, E.A.: The Dynamic Nature of Conflict: A Longitudinal Study of Intragroup Conflict and Group Performance. Acad. Manag. J. 44, 238–251 (2001)CrossRefGoogle Scholar
  5. 5.
    Rahim, M.A.: Managing Conflict in Organizations. Transaction Publishers (2010)Google Scholar
  6. 6.
    Alderma, N., Ivory, C., McLoughlin, I., Thwaites, A., Vaughan, R.: Managing Complex Projects: Networks, Knowledge and Innovation. Routledge (2013)Google Scholar
  7. 7.
    Geraldi, J., Maylor, H., Williams, T.: Now, let’s make it really complex (complicated): A systematic review of the complexities of projects. Int. J. Oper. Prod. Manag. 31, 966–990 (2011)CrossRefGoogle Scholar
  8. 8.
    Kahneman, D.: Thinking, fast and slow. Macmillan (2011)Google Scholar
  9. 9.
    Madani, K., Rouhani, O.M., Mirchi, A., Gholizadeh, S.: A negotiation support system for resolving an international trans-boundary natural resource conflict. Environ. Model. Softw. 51, 240–249 (2014)CrossRefGoogle Scholar
  10. 10.
    Ross, S., Fang, L., Hipel, K.W.: A case-based reasoning system for conflict resolution: design and implementation. Eng. Appl. Artif. Intell. 15, 369–383 (2002)CrossRefGoogle Scholar
  11. 11.
    Chiravuri, A., Nazareth, D., Ramamurthy, K.: Cognitive Conflict and Consensus Generation in Virtual Teams During Knowledge Capture: Comparative Effectiveness of Techniques. J. Manag. Inf. Syst. 28, 311–350 (2011)CrossRefGoogle Scholar
  12. 12.
    El-Shinnawy, M., Vinze, A.S.: Polarization and Persuasive Argumentation: A Study of Decision Making in Group Settings. MIS Q. 22, 165–198 (1998)CrossRefGoogle Scholar
  13. 13.
    Fraser, N.M., Hipel, K.W.: Computer Assistance in Labor-Management Negotiations. Interfaces (Providence) 11, 22–30 (1981)CrossRefGoogle Scholar
  14. 14.
    Gregor, S., Jones, D.: The anatomy of a design theory. J. Assoc. Inf. Syst. 8, 312–335 (2007)Google Scholar
  15. 15.
    Walls, J.G., Widmeyer, G.R., El Sawy, O.A.: Building an information system design theory for vigilant EIS. Inf. Syst. Res. 3, 36–59 (1992)CrossRefGoogle Scholar
  16. 16.
    Gregor, S., Hevner, A.R.: Positioning and presenting design science research for maximum impact. MIS Q. 37, 337–355 (2013)Google Scholar
  17. 17.
    Zhang, G., Purao, S.: Using Vignettes to Study Conflict Management Practices in Enterprise Architecture Initiative. In: iConference 2013 Proceedings (2013)Google Scholar
  18. 18.
    Jehn, K.A.: A Multimethod Examination of the Benefits and Detriments of Intragroup Conflict. Adm. Sci. Q. 40, 256–282 (1995)CrossRefGoogle Scholar
  19. 19.
    Gersick, C.J.G.: Time and Transition in Work Teams: Toward a New Model of Group Development. Acad. Manag. J. 31, 9–41 (1988)CrossRefGoogle Scholar
  20. 20.
    Putnam, L.L.: Transformations and Critical Moments in Negotiations. Negot. J. 20, 275–295 (2004)CrossRefGoogle Scholar
  21. 21.
    Pruitt, D.G.: Conflict Escalation in Organizations. In: De Dreu, C.K.W., Gelfand, M.J. (eds.) The Psychology of Conflict and Conflict Management in Organizations, pp. 245–266. Psychology Press (2008)Google Scholar
  22. 22.
    Pruitt, D.G., Kim, S.H.: Social Conflict: Escalation, Stalemate, and Settlement. McGraw-Hill Higher Education (2004)Google Scholar
  23. 23.
    Olekalns, M., Putnam, L.L., Weingart, L.R., Metcalf, L.: Communication Processes and Conflict Management. In: De Dreu, C.K.W., Gelfand, M.J. (eds.) The Psychology of Conflict and Conflict Management in Organizations, pp. 81–114. Psychology Press (2008)Google Scholar
  24. 24.
    Kolodner, J.L.: An introduction to case-based reasoning. Artif. Intell. Rev. 6, 3–34 (1992)CrossRefGoogle Scholar
  25. 25.
    Main, J., Dillon, T., Shiu, S.K.: A Tutorial on Case Based Reasoning. In: Pal, S., Dillon, T., Yeung, D. (eds.) Soft Computing in Case Based Reasoning SE - 1, pp. 1–28. Springer, London (2001)CrossRefGoogle Scholar
  26. 26.
    Kolodner, J.L., Simpson, R.L.: The MEDIATOR: Analysis of an early case-based problem solver. Cogn. Sci. 13, 507–549 (1989)CrossRefGoogle Scholar
  27. 27.
    Erickson, F.: Qualitative methods in research on teaching. In: Wittrock, M.C. (ed.) Handbook of Research on Teaching, pp. 119–161. MacMillan Reference Books (1986)Google Scholar
  28. 28.
    McCabe, D., Knights, D., Wilkinson, A.: The politics of IT-enabled restructuring and the restructuring of politics through total quality management. Accounting, Manag. Inf. Technol. 8, 107–126 (1998)CrossRefGoogle Scholar
  29. 29.
    Sabherwal, R.: The evolution of coordination in outsourced software development projects: a comparison of client and vendor perspectives. Inf. Organ. 13, 153–202 (2003)CrossRefGoogle Scholar
  30. 30.
    Poulou, M.: The role of vignettes in the research of emotional and behavioural difficulties. Emot. Behav. Difficulties. 6, 50–62 (2001)CrossRefGoogle Scholar
  31. 31.
    Huebner, E.S.: Bias in special education decisions: The contribution of analogue research (1991)Google Scholar
  32. 32.
    Angelides, P., Gibbs, P.: Supporting the Continued Professional Development of Teachers through the Use of Vignettes. Teach. Educ. Q. 33, 111–121 (2006)Google Scholar
  33. 33.
    Herring, S.C.: Computer-mediated communication: Linguistic, social, and cross-cultural perspectives. John Benjamins Publishing (1996)Google Scholar
  34. 34.
    Sack, W.: Conversation map: an interface for very-large-scale conversations. J. Manag. Inf. Syst. 17, 73–92 (2000)CrossRefGoogle Scholar
  35. 35.
    Fu, T., Abbasi, A., Chen, H.: A hybrid approach to Web forum interactional coherence analysis. J. Am. Soc. Inf. Sci. Technol. 59, 1195–1209 (2008)CrossRefGoogle Scholar
  36. 36.
    Herring, S.C.: Computer-mediated communication on the internet. Annu. Rev. Inf. Sci. Technol. 36, 109–168 (2002)CrossRefGoogle Scholar
  37. 37.
    Viegas, F.B., Smith, M.: Newsgroup Crowds and AuthorLines: visualizing the activity of individuals in conversational cyberspaces. In: Proceedings of the 37th Annual Hawaii International Conference on System Sciences (2004)Google Scholar
  38. 38.
    Abbasi, A., Chen, H.: CyberGate: a design framework and system for text analysis of computer-mediated communication. Mis Q. 32, 811–837 (2008)Google Scholar
  39. 39.
    Subasic, P., Huettner, A.: Affect analysis of text using fuzzy semantic typing. IEEE Trans. Fuzzy Syst. 9, 483–496 (2001)CrossRefGoogle Scholar
  40. 40.
    Nigam, K., Hurst, M.: Towards a robust metric of opinion. In: AAAI Spring Symposium on Exploring Attitude and Affect in Text, pp. 598–603 (2004)Google Scholar
  41. 41.
    Derks, D., Fischer, A.H., Bos, A.E.R.: The role of emotion in computer-mediated communication: A review. Comput. Human Behav. 24, 766–785 (2008)CrossRefGoogle Scholar
  42. 42.
    Johnson, N.A., Cooper, R.B.: Power and Concession in Computer-mediated Negotiations: An Examination of First Offers. MIS Q. 33, 147–170 (2009)Google Scholar
  43. 43.
    Karger, D.: SIMILE Project, http://www.simile-widgets.org/
  44. 44.
    Müller-Wienbergen, F., Müller, O., Seidel, S., Becker, J.: Leaving the Beaten Tracks in Creative Work – A Design Theory for Systems that Support Convergent and Divergent Thinking. J. Assoc. Inf. Syst. 12, 714–740 (2011)Google Scholar
  45. 45.
    Poole, M.S., Holmes, M., Desanctis, G.: Conflict Management in a Computer-Supported Meeting Environment. Manage. Sci. 37, 926–953 (1991)CrossRefGoogle Scholar
  46. 46.
    Socher, R., Perelygin, A., Wu, J.Y., Chuang, J., Manning, C.D., Ng, A.Y., Potts, C.: Recursive Deep Models for Semantic Compositionality Over a Sentiment Treebank. In: EMNLP (2013)Google Scholar

Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Guangxuan Zhang
    • 1
  • Sandeep Purao
    • 1
  1. 1.College of Information Sciences and TechnologyThe Pennsylvania State UniversityUniversity ParkUSA

Personalised recommendations