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Towards the Enhancement of Business Process Monitoring for Complex Logistics Chains

  • Cristina CabanillasEmail author
  • Anne Baumgrass
  • Jan Mendling
  • Patricia Rogetzer
  • Bruno Bellovoda
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 171)

Abstract

Logistics processes have some characteristics which are fundamentally challenging from a business process management perspective. Their execution usually involves multiple parties and information exchanges and has to ensure a certain level of flexibility in order to respond to unexpected events. On the level of monitoring, potential disruptions have to be detected and reactive measures be taken in order to avoid delays and contract penalties. However, current business process management systems do not exactly address these general requirements which call for the integration of techniques from event processing. Unfortunately, activity-based and event-based execution paradigms are not thoroughly in line. In this paper, we untangle conceptual issues in aligning both. We present a set of three challenges in the monitoring of process-oriented complex logistics chains identified based on a real-world scenario consisting of a three-leg intermodal logistics chain for the transportation of goods. Required features that such a monitoring system should provide, as well as related literature referring to these challenges, are also described.

Keywords

Business process management system Process monitoring Complex event processing Information flow in international logistics Logistics process 

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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Cristina Cabanillas
    • 1
    Email author
  • Anne Baumgrass
    • 2
  • Jan Mendling
    • 1
  • Patricia Rogetzer
    • 3
  • Bruno Bellovoda
    • 3
  1. 1.Institute for Information BusinessVienna University of Economics and BusinessViennaAustria
  2. 2.Hasso Plattner InstituteUniversity of PotsdamPotsdamGermany
  3. 3.Institute for Production ManagementVienna University of Economics and BusinessViennaAustria

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