Factors Influencing Quality of Experience

  • Ulrich Reiter
  • Kjell Brunnström
  • Katrien De Moor
  • Mohamed-Chaker Larabi
  • Manuela Pereira
  • Antonio Pinheiro
  • Junyong You
  • Andrej Zgank
Part of the T-Labs Series in Telecommunication Services book series (TLABS)


In this chapter different factors that may influence Quality of Experience (QoE) in the context of media consumption, networked services, and other electronic communication services and applications, are discussed. QoE can be subject to a range of complex and strongly interrelated factors, falling into three categories: human, system and context influence factors (IFs). With respect to Human IFs, we discuss variant and stable factors that may potentially bear an influence on QoE, either for low-level (bottom-up) or higher-level (top-down) cognitive processing. System IFs are classified into four distinct categories, namely content-, media-, network- and device-related IFs. Finally, the broad category of possible Context IFs is decomposed into factors linked to the physical, temporal, social, economic, task and technical information context. The overview given here illustrates the complexity of QoE and the broad range of aspects that potentially have a major influence on it.


Retina Assimilation 



Katrien De Moor’s work was carried out during the tenure of an ERCIM “Alain Bensoussan” Fellowship Programme and received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under grant agreement no 246016.


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Ulrich Reiter
    • 1
  • Kjell Brunnström
    • 2
  • Katrien De Moor
    • 3
    • 4
  • Mohamed-Chaker Larabi
    • 5
  • Manuela Pereira
    • 6
  • Antonio Pinheiro
    • 6
  • Junyong You
    • 7
  • Andrej Zgank
    • 8
  1. 1.Department of Electronics and TelecommunicationsNorwegian University of Science and TechnologyTrondheimNorway
  2. 2.Visual Media QualityAcreo Swedish ICT AB and Mid Sweden UniversityStockholmSweden
  3. 3.Department of TelematicsNorwegian University of Science and TechnologyTrondheimNorway
  4. 4.iMinds-MICTGhent UniversityGhentBelgium
  5. 5.Université de PoitiersPoitiersFrance
  6. 6.University of Beira InteriorCovilhãPortugal
  7. 7.Christian Michelsen Research ASBergenNorway
  8. 8.University of MariborMariborSlovenia

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