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Beyond the Buzzwords: On the Perspective of AI in UX and Vice Versa

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Artificial Intelligence in HCI (HCII 2020)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12217))

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Abstract

Integrating Artificial Intelligence (AI) technologies promises to open new possibilities for the development of smart systems and the creation of positive user experiences. While the acronym «AI»has often been used inflationary in recent marketese advertisements, the goal of the paper is to explore the relationship of AI and UX in concrete detail by referring to three case studies from our lab. The first case study is taken from a project targeted at the development of a clinical decision support system, while the second study focuses on the development of an autonomous mobility-on-demand system. The final project explores an innovative, AI-injected prototyping tool. We discuss challenges and the application of available guidelines when designing AI-based systems and provide insights into our learnings from the presented case studies.

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Acknowledgements

This work has been funded by the German Federal Ministry of Education and Research (BMBF) under the grant numbers 13GW0280B and 02L15A212 as well as by the German Federal Ministry of Transport and Digital Infrastructure (BMVI) under the grant number 16AVF2134A.

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  1. Ergosign GmbH, Europaallee 20a, 66113, Saarbrücken, Germany

    Dieter P. Wallach, Lukas A. Flohr & Annika Kaltenhauser

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  1. Dieter P. Wallach
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Correspondence to Dieter P. Wallach .

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  1. Siemens, Princeton, USA

    Helmut Degen

  2. University of Central Florida, Orlando, FL, USA

    Lauren Reinerman-Jones

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Wallach, D.P., Flohr, L.A., Kaltenhauser, A. (2020). Beyond the Buzzwords: On the Perspective of AI in UX and Vice Versa. In: Degen, H., Reinerman-Jones, L. (eds) Artificial Intelligence in HCI. HCII 2020. Lecture Notes in Computer Science(), vol 12217. Springer, Cham. https://doi.org/10.1007/978-3-030-50334-5_10

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  • DOI: https://doi.org/10.1007/978-3-030-50334-5_10

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