Advertisement

Contribution to the Development of an Instrument for Exploring Combined Impact of Quality Management and Knowledge Management on Innovation Performances

  • Marina Zizakov
  • Srdjan Vulanovic
  • Milan Delic
  • Violeta Vrhovac
  • Stana VasicEmail author
Conference paper
  • 22 Downloads
Part of the Lecture Notes on Multidisciplinary Industrial Engineering book series (LNMUINEN)

Abstract

In a rapidly changing business environment, innovation becomes one of the most relevant factor for the development of a company, as well as the key element for market competitiveness. Organisations strive to improve their innovation performances, by improving the quality of their processes, and with knowledge management. Some studies claim that knowledge management and quality management produce positive impact on organisational innovation, others point to the, shortcomings of quality management. Such contradictions still draws attention of academic community. The purpose of this study is to evidence on the nature of relationship between quality management, knowledge management and innovation performance. The aim of this paper is to present methodology and basic concepts of making an instrument (questionnaire) for examining observed impacts.

Keywords

Quality management Knowledge management Innovation Innovation performance 

References

  1. 1.
    Montes, F.J.L., Moreno, A.R., Fernández, L.M.M.: Assessing the organizational climate and contractual relationship for perceptions of support for innovation. Int. J. Manpower 25(2), 167–180 (2004)CrossRefGoogle Scholar
  2. 2.
    Saraph, J.V., Benson, P.G., Schroeder, R.G.: An instrument for measuring the critical factors of quality management. Decis. Sci. 20(4), 810–829 (1989)CrossRefGoogle Scholar
  3. 3.
    Jesson, J., Matheson, L., Lacey, F.: Doing your literature review: traditional and systematic techniques. Eval. Res. Educ. 24(3), 219–221 (2011)CrossRefGoogle Scholar
  4. 4.
    Forés, B., Camisón, C.: Does incremental and radical innovation performance depend on different types of knowledge accumulation capabilities and organizational size? J. Bus. Res. 69(2), 831–848 (2016)CrossRefGoogle Scholar
  5. 5.
    Dziallas, M., Blind, K.: Innovation indicators throughout the innovation process: an extensive literature analysis. Technovation 80–81(1), 3–29 (2019)CrossRefGoogle Scholar
  6. 6.
    Astebro, T., Michaela, J.L.: Predictors of the survival of innovations. J. Prod. Innovat. Manag. 22(4), 322–335 (2005)CrossRefGoogle Scholar
  7. 7.
    Beneito, P.: Choosing among alternative technological strategies: an empirical analysis of formal sources of innovation. Res. Policy 32(4), 693–713 (2003)CrossRefGoogle Scholar
  8. 8.
    Chiesa, V., Frattini, F., Lazzarotti, V., Manzini, R.: Performance measurement in R&D: exploring the interplay between measurement objectives, dimensions of performance and contextual factors. R&D Manag. 39(5), 488–519 (2009)CrossRefGoogle Scholar
  9. 9.
    Cooper, R.G.: From experience: the invisible success factors in product innovation. J. Prod. Innovat. Manag. 16(2), 115–133 (1999)CrossRefGoogle Scholar
  10. 10.
    De Brentani, U.: Innovative versus incremental new business services: different keys for achieving success. J. Prod. Innovat. Manag. 18(3), 169–187 (2001)CrossRefGoogle Scholar
  11. 11.
    Edison, H., Bin Ali, N., Torkar, R.: Towards innovation measurement in the software industry. J. Syst. Softw. 86(5), 1390–1407 (2013)CrossRefGoogle Scholar
  12. 12.
    Griffin, A., Page, A.L.: An interim report on measuring product development success and failure. J. Prod. Innovat. Manag. 10(4), 291–308 (1993)CrossRefGoogle Scholar
  13. 13.
    Hittmar, S., Varmusa, M., Lendela, V.: Proposal of evaluation system for successful application of innovation strategy through a set of indicators. Procedia Econ. Finance 26(1), 17–22 (2015)CrossRefGoogle Scholar
  14. 14.
    Adams, R., Bessant, J., Phelps, R.: Innovation management measurement: a review. Int. J. Manag. Rev. 8(1), 21–47 (2006)CrossRefGoogle Scholar
  15. 15.
    Tipping, J.W., Zeffren, E., Fusfeld, A.R.: Assessing the value of your technology. Res. Technol. Manag. 38(5), 22–39 (1995)CrossRefGoogle Scholar
  16. 16.
    Juran, J., Gryna, M.: Quality Planning and Analysis. McGraw-Hill, New York (1993)Google Scholar
  17. 17.
    ISO standard homepage. https://www.iso.org/iso-9001-quality-management.html. Accessed 18 Nov 2019
  18. 18.
    Kaynak, H.: The relationship between total quality management practices and their effects on firm performance. J. Oper. Manag. 21(4), 405–435 (2003)CrossRefGoogle Scholar
  19. 19.
    Claver, E., Tari, J.J., Molina, J.F.: Critical factors and results of quality management: an empirical study. Total Qual. Manag. 14(1), 91–118 (2003)CrossRefGoogle Scholar
  20. 20.
    Conca, F.J., Llopis, J., Tari, J.J.: Development of a measure to assess quality management in certified firms. Eur. J. Oper. Res. 156(3), 683–697 (2004)zbMATHCrossRefGoogle Scholar
  21. 21.
    Delić, M.: Uticaj sistema menadžmenta i primene informacionih tehnologija na performanse organizacije. Faculty of Technical Sciences, University of Novi Sad, Serbia (2013)Google Scholar
  22. 22.
    Manders, B., de Vries, H.J., Blind, K.: ISO 9001 and product innovation: a literature review and research framework. Technovation 48–49(1), 41–55 (2015)Google Scholar
  23. 23.
    Singh, P.J., Smith, A.J.R.: Relationship between TQM and innovation: an empirical study. J. Manuf. Technol. Manag. 15(5), 394–401 (2004)CrossRefGoogle Scholar
  24. 24.
    Juran, J.: Juran’s Quality Handbook. McGraw-Hill, New York (1999)Google Scholar
  25. 25.
    Perdomo-Ortiz, J., González-Benito, J., Galende, J.: Total quality management as a forerunner of business innovation capability. Technovation 26(10), 1170–1185 (2006)CrossRefGoogle Scholar
  26. 26.
    Feng, J., Prajogo, D.I., Tan, K.C., Sohal, A.S.: The impact of TQM practices on performance. Eur. J. Oper. Res. 9(3), 269 (2006)Google Scholar
  27. 27.
    Prajogo, D.I., Sohal, A.S.: The relationship between TQM practices, quality performance, and innovation performance: an empirical examination. Int. J. Qual. Reliab. Manag. 20(8), 901–918 (2003)CrossRefGoogle Scholar
  28. 28.
    Hoang, D.T., Igel, B., Laosiri Hongthong, T.: The impact of total quality management on innovation: findings from a developing country. Int. J. Qual. Reliab. Manag. 23(9), 1092–1117 (2006)CrossRefGoogle Scholar
  29. 29.
    Abrunhosa, A., Sá, P.M.E.: Are TQM principles supporting innovation in the Portuguese footwear industry? Technovation 28(4), 208–221 (2008)CrossRefGoogle Scholar
  30. 30.
    Kim, D., Kumar, V., Kumar, U.: Relationship between quality management practices and innovation. J. Oper. Manag. 30(4), 295–315 (2012)CrossRefGoogle Scholar
  31. 31.
    Wind, J., Mahajan, V.: Issues and opportunities in new product development: an introduction to the special issue. J. Mark. Res. 34(1), 1–12 (1997)Google Scholar
  32. 32.
    Slater, S., Narver, J.: Customer-led and market-led: let’s not confuse the two. Strateg. Manag. J. 19(10), 1001–1006 (1998)CrossRefGoogle Scholar
  33. 33.
    Cole, R.E., Matsumiya, T.: Too much of a good thing? Quality as an impediment to innovation. Calif. Manag. Rev. 50(1), 77–93 (2007)CrossRefGoogle Scholar
  34. 34.
    Prajogo, D.I., Sohal, A.S.: TQM and innovation: a literature review and research framework. Technovation 21(9), 539–558 (2001)CrossRefGoogle Scholar
  35. 35.
    Žižakov, M., Vulanović, S., Delić, M., Kamberović, B., Vrhovac, V.: Relationship between knowledge management and innovation performance: a literature review. In: Proceedings of the 9th International Scientific and Expert Conference, TEAM 2018, pp. 241–244. Faculty of Technical Sciences, Serbia (2018)Google Scholar
  36. 36.
    Liao, S.H., Wu, C.C.: System perspective of knowledge management, organizational learning, and organizational innovation. Expert Syst. Appl. 37(2), 1096–1103 (2010)CrossRefGoogle Scholar
  37. 37.
    Darroch, J.: Knowledge management, innovation and firm performance. J. Knowl. Manag. 9(3), 101–115 (2005)CrossRefGoogle Scholar
  38. 38.
    Johnston, S., Paladino, A.: Knowledge management and involvement in innovations in MNC subsidiaries. Manag. Int. Rev. 47(2), 281–302 (2007)CrossRefGoogle Scholar
  39. 39.
    Majchrzak, A., Cooper, L.P., Neece, O.E.: Knowledge reuse for innovation. Manag. Sci. 50(2), 174–188 (2004)CrossRefGoogle Scholar
  40. 40.
    Mardani, A., Nikoosokhan, S., Moradi, M.: The relationship between knowledge management and innovation performance. JHTMR 29(1), 12–26 (2018)Google Scholar
  41. 41.
    Borghini, S.: Organizational creativity: breaking equilibrium and order to innovate. J. Knowl. Manag. 9(4), 19–33 (2005)CrossRefGoogle Scholar
  42. 42.
    Swan, J., Newell, S., Robertson, M.: Limits of IT-driven knowledge management for interactive innovation processes: towards a community-based approach. In: Proceedings of the 33rd Hawaii International Conference on System Sciences, HICSS 2000, pp. 1–11. IEEE Press (2002)Google Scholar
  43. 43.
    Tari, J.J., Molina, J.F., Castejon, J.L.: The relationship between quality management practices and their effects on quality outcomes. Eur. J. Oper. Res. 183(2), 483–501 (2007)CrossRefGoogle Scholar
  44. 44.
    Singh, V., Kumar, A., Singh, T.: Impact of TQM on organisational performance: the case of Indian manufacturing and service industry. Oper. Res. Perspect. 5, 199–217 (2018)CrossRefGoogle Scholar
  45. 45.
    Venkatraman, N., Ramanujam, V.: Measurement of business economic performance: an examination of method convergence. J. Manag. 13(1), 109–122 (1987)Google Scholar
  46. 46.
    Nunnaly, J., Bernstein, H.: Psychometric Theory. McGraw-Hill, New York (1994)Google Scholar
  47. 47.
    Lin, H.F., Lee, G.G.: Impact of organizational learning and knowledge management factors on e-business adoption. Manag. Decis. 43(2), 171–188 (2005)CrossRefGoogle Scholar
  48. 48.
    Honarpour, A., Jusoh, A., Nor, K.: Total quality management, knowledge management, and innovation: an empirical study in R&D units. Total Qual. Manag. Bus. 29(1), 1–19 (2017)Google Scholar

Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Faculty of Technical SciencesUniversity of Novi SadNovi SadSerbia

Personalised recommendations