Contribution to the Development of an Instrument for Exploring Combined Impact of Quality Management and Knowledge Management on Innovation Performances

  • Marina Zizakov
  • Srdjan Vulanovic
  • Milan Delic
  • Violeta Vrhovac
  • Stana VasicEmail author
Conference paper
Part of the Lecture Notes on Multidisciplinary Industrial Engineering book series (LNMUINEN)


In a rapidly changing business environment, innovation becomes one of the most relevant factor for the development of a company, as well as the key element for market competitiveness. Organisations strive to improve their innovation performances, by improving the quality of their processes, and with knowledge management. Some studies claim that knowledge management and quality management produce positive impact on organisational innovation, others point to the, shortcomings of quality management. Such contradictions still draws attention of academic community. The purpose of this study is to evidence on the nature of relationship between quality management, knowledge management and innovation performance. The aim of this paper is to present methodology and basic concepts of making an instrument (questionnaire) for examining observed impacts.


Quality management Knowledge management Innovation Innovation performance 


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Faculty of Technical SciencesUniversity of Novi SadNovi SadSerbia

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