ABB: From Mining Processes Towards Driving Processes

  • Heymen JansenEmail author


ABB is a global technology company in the sector of Power and Automation and is using Process Mining technology for improving its performance towards four key performance indicators: Care, Customer, Cost, and Cash. In order to get the maximum out of this, our ultimate goal is to use Process Mining not just for analytics purposes, but ultimately to use it as a technology, supporting the business in early identification of opportunities and risks, so moving from Mining processes towards Driving processes.

Starting with lead times and on-time deliveries, Process Mining has expanded at ABB towards hundreds of analytics cases: from logistics to finance to manufacturing. This innovative technology is used extensively throughout the organization and supported with an elaborate governance model, assuring continuous improvements.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1. ABB Group VP Global Business ServicesLeeuwardenNetherlands

Personalised recommendations