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AI—Assisted Chatbot for E-Commerce to Address Selection of Products from Multiple Products

  • Pathan Mohd ShafiEmail author
  • Gauri S. Jawalkar
  • Manasi A. Kadam
  • Rachana R. Ambawale
  • Supriya V. Bankar
Chapter
  • 16 Downloads
Part of the Studies in Systems, Decision and Control book series (SSDC, volume 266)

Abstract

Artificial Intelligence has been used nowadays increasingly to develop and advance numerous fields and industries, including finance, healthcare, education, transportation, and more. Machine Learning is a subset of AI techniques which includes various algorithms that gives machines the ability to learn from data or while interacting with the world without being explicitly programmed. E-commerce websites are trending nowadays due to online shopping makes customer’s life easier. Similar to this, Chatter Robots i.e. Chatbots are providing better customer service through Internet. A chatbot is a computer or software program for simulating intelligent conversations with human using rules or artificial intelligence for machine. Users can interact with the chatbot program via conversational interface through written or spoken text as input. With the help of E-commerce website sellers can reach to larger audience and with the help of chatbots, sales can be increased by personal interaction with the users. Chatbots will welcome a user to conversation, guide to customer to make purchase which will reduce customer’s struggle. Chatbots will ask customers all the relevant questions to find the perfect fit, style, and color for them. Chatbots are the future of marketing and customer support. Chatbots are one such means of technology which helps humans in a lot of ways, by helping them in e-commerce to increase sales whilst providing great customer satisfaction.

Keywords

Online shopping E-commerce Chatbot Customers Machine learning Artificial intelligence Natural language processing Supervised learning Neural networks 

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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Pathan Mohd Shafi
    • 1
    Email author
  • Gauri S. Jawalkar
    • 1
  • Manasi A. Kadam
    • 1
  • Rachana R. Ambawale
    • 1
  • Supriya V. Bankar
    • 1
  1. 1.Department of Computer EngineeringSmt. Kashibai Navale College of EngineeringPuneIndia

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