An Introduction to Giving (and Receiving) Advice
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The capacity to be influential is often constrained by organizational boundaries, limits, and personal competencies. Those researchers, investigators, and problem solvers in support roles can maximize their ability to be influential by ensuring they understand the emerging event; an organization’s strengths; weaknesses and vulnerabilities; and stakeholder needs, wants, and desires. Rather than thinking in terms of crisis management, the chapter examines strategies and tactics for approaching a crisis as a “containment process.” Particular emphasis is placed on the ways those in support roles can best collect and communicate information regarding an event or crisis so that the best information is provided to those needing it.