From a Smart City to a Smart Destination: A Case Study

  • Sónia AvelarEmail author
Conference paper
Part of the Springer Proceedings in Business and Economics book series (SPBE)


From the array of definitions available for a smart city, the main buzzwords associated are technology; information; governance and management; economy; people and society; infrastructure and public services; education and training; innovation; sustainability; and quality of life. So, it is a multidisciplinary concept that serves as the basis for a natural development to the next level in the contemporary era of tourism—the smart tourism destination. Ponta Delgada, the largest Azorean city, serves as the motto for this case study. This city, located in a small island territory, is developing a series of efforts based on the smart city paradigm. The research (grounded on an initial survey to test the concept) has shown that the majority of the respondents does not recognize Ponta Delgada as a smart city and is much more concerned about sustainability and mobility, and expects improvements for the city regarding waste and residuals’ treatment; public transportation; green spaces; cycle routes; less cars; and urban infrastructures. On the contrary, the tourism destination promotion is not rated as a priority, although the Strategic Plan for Tourism Development of Ponta Delgada 2017–2021 states the importance of tourism as giving new socioeconomic perspectives and better preparation for sustained success.


Smart city Smart tourism Smart tourism destination Ponta Delgada The Azores 



I gratefully acknowledge the financial support from “Governo dos Açores through Secretaria Regional do Mar, Ciência e Tecnologia/Direção Regional da Ciência e Tecnologia”, regional funding through research grant (M3.3.A/PART.R.C./147/2019) and from the project ACORES-01-0145-FEDER-000017 from AÇORES 2020, through FEDER—European Union.


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© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.University of the AzoresPonta DelgadaPortugal

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