Advertisement

Knowledge Management on Hotels: The Case of Greek Hotels

  • Lambros Vasiliadis
  • Dimitrios BeliasEmail author
  • Evangelos Zaftis
Conference paper
  • 48 Downloads
Part of the Springer Proceedings in Business and Economics book series (SPBE)

Abstract

The scope of this chapter is to examine the case of knowledge management on the hotel business. The search for quality is directly related to the conversion of personal knowledge into a collective asset. In order to explore the processes leading to effective knowledge management, concepts such as this one are studied learning organizations, practice communities, in-house training, and it clarifies that a “thinking workforce” integrates learning into work processes by utilizing it to continually improve its services. In particular, reference was made to ways in which employees can integrate knowledge and channel it into the organization through Knowledge Management. Having in mind the important role of knowledge management on hotels, the chapter has focused on how to empower those intellectual skills so to leverage the performance of hotels.

Keywords

Hotels Knowledge management Skills Learning Tourism 

References

  1. 1.
    Mantas C (2016) Lost in translation: Greek-based enterprises struggle to adopt knowledge management and learning organisation approaches. PhD thesis, University of LeicesterGoogle Scholar
  2. 2.
    Wang S, No RA, Wang ZM (2014) Motivating knowledge sharing in knowledge management systems: a quasi–field experiment. J Manag 40:978–1009.  https://doi.org/10.1177/0149206311412192 CrossRefGoogle Scholar
  3. 3.
    Tsai CY (2015) Work environment and atmosphere: the role of organizational support in the creativity performance of tourism and hospitality organizations. Int J Hosp Manag 46:26–35.  https://doi.org/10.1016/j.ijhm.2015.01.009 CrossRefGoogle Scholar
  4. 4.
    Belias D, Rossidis I, Velissariou E, Amoiradis C, Sdrolias L, Tsiotas D (2018) Successful and efficient knowledge management in the Greek hospitality industry: change the perspective! Acad J Interdiscip Stud 7:185–191.  https://doi.org/10.2478/ajis-2018-0019 CrossRefGoogle Scholar
  5. 5.
    Deming WE (1993) The new economics for industry, government, education. MIT Center for Advanced Engineering Study, Cambridge, MAGoogle Scholar
  6. 6.
    Almudallal AW, Bakri N, Muktar SN, El-Farra MM (2016) Implementing knowledge management in the Palestinian public sector institutions: empirical study on the presidency of the Palestinian government. Int Rev Manag Mark 6:101–107. Retrieved from http://dergipark.org.tr/irmm/issue/32091/355272 Google Scholar
  7. 7.
    Senge PM (1990) The fifth discipline: the art and practice of the learning organization. Doubleday, New YorkGoogle Scholar
  8. 8.
    Mentzas G (2000) Leveraging knowledge for competitive advantage. New times, new challenges: managing people in the knowledge organization, AthensGoogle Scholar
  9. 9.
    Hislop D, Bosua R, Helms R (2018) Knowledge management in organizations: a critical introduction. Oxford University Press, New YorkGoogle Scholar
  10. 10.
    Davenport E (2001) Knowledge management issues for online organizations: communities of practice as an exploratory framework. J Doc 57:61–75.  https://doi.org/10.1108/EUM0000000007077 CrossRefGoogle Scholar
  11. 11.
    Nonaka I, Takeuchi H (1995) The knowledge-creating company. Oxford University Press, New YorkGoogle Scholar
  12. 12.
    Wiig K (1995) Supporting knowledge management: a selection of methods and techniques. Wiley, LondonGoogle Scholar
  13. 13.
    Cohen JF, Olsen K (2015) Knowledge management capabilities and firm performance: a test of universalistic, contingency and complementarity perspectives. Expert Syst Appl 42:1178–1188.  https://doi.org/10.1016/j.eswa.2014.09.002 CrossRefGoogle Scholar
  14. 14.
    Firestone JM (2003) Key issues in the new knowledge management. Butterworth-Heinemann, Boston, MAGoogle Scholar
  15. 15.
    Li YQ, Liu CHS (2018) The role of problem identification and intellectual capital in the management of hotels’ competitive advantage-an integrated framework. Int J Hosp Manag 75:160–170CrossRefGoogle Scholar
  16. 16.
    Guan XH, Xie L, Huan TC (2018) Customer knowledge sharing, creativity and value co-creation: a triad model of hotels, corporate sales employees and their customers. Int J Contemp Hosp Manag 30(2):961–979CrossRefGoogle Scholar
  17. 17.
    Martinez-Martinez A, Cegarra-Navarro JG, Garcia-Perez A, Wensley A (2019) Knowledge agents as drivers of environmental sustainability and business performance in the hospitality sector. Tour Manag 70:381–389CrossRefGoogle Scholar
  18. 18.
    Cooper C (2006) Knowledge management and tourism. Ann Tour Res 33:47–64.  https://doi.org/10.1108/13673270810875859 CrossRefGoogle Scholar
  19. 19.
    Hanaysha J (2016) Examining the effects of employee empowerment, teamwork, and employee training on organizational commitment. Procedia Soc Behav Sci 229:298–306.  https://doi.org/10.1016/j.sbspro.2016.07.140 CrossRefGoogle Scholar
  20. 20.
    Nieves J, Segarra-Ciprés M (2015) Management innovation in the hotel industry. Tour Manag 46:51–58.  https://doi.org/10.1016/j.tourman.2014.06.002 CrossRefGoogle Scholar
  21. 21.
    Nieves J, Quintana A, Osorio J (2014) Knowledge-based resources and innovation in the hotel industry. Int J Hosp Manag 38:65–73.  https://doi.org/10.1016/j.ijhm.2014.01.001 CrossRefGoogle Scholar
  22. 22.
    Fiore F (2001) E-marketing: business applications of internet marketing. V. Giourdas Publications, AthensGoogle Scholar
  23. 23.
    Mohr N, Dichter A (2001) Building a learning organization. Phi Delta Kappan 82:744–747CrossRefGoogle Scholar
  24. 24.
    Carneiro A (2000) How does knowledge management influence innovation and competitiveness? J Knowl Manag 4:87–98.  https://doi.org/10.1108/13673270010372242 CrossRefGoogle Scholar
  25. 25.
    Rossidis I, Aspridis G (2017) Knowledge management. Stamoulis Publishing, AthensGoogle Scholar
  26. 26.
    Aspridis G, Tselios D, Rossidis I (2018) Business communications. Kritiki Publishing, AthensGoogle Scholar

Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Lambros Vasiliadis
    • 1
  • Dimitrios Belias
    • 2
    Email author
  • Evangelos Zaftis
    • 3
  1. 1.National and Kapodistrian University of AthensAthensGreece
  2. 2.University of ThessalyVolosGreece
  3. 3.University of the AegeanMytileneGreece

Personalised recommendations