Integrating Corporate Social Responsibility to a Process-Based Cost Analysis System

  • Erik Sigcha
  • Lorena Siguenza-Guzman
  • Villie MorochoEmail author
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1099)


The high competitiveness in the industrial sector has motivated companies to change their former approaches to include sustainable development as a strategy to generate a positive impact on society and the environment. Corporate Social Responsibility (CSR) has become a key topic for organizations seeking to achieve sustainable development, but its inclusion in daily practices requires a sophisticated implementation process. This article analyzes strategies to include CSR practices as part of process management within assembly companies. To this end, a previous literature review was performed of the CSR concept and its dimensions to identify the main models and standards used as guides in the subject. Thereby, guidelines, recommendations, and indicators were identified, which can be adopted to operate in a socially responsible manner. As a result, we present an action plan for the CSR implementation, the definition of software tools to support CSR-based management, a conceptual data model, a system architecture for process management and the outline of a CSR evaluation process.


Corporate Social Responsibility Business process management Decision support systems Manufacturing Strategic management 



This work is part of the research project “Modelo de Gestión basado en Variables de Calidad y Responsabilidad Social Empresarial para la Optimización de Procesos de Ensamblaje” supported by the Research Department of the University of Cuenca (DIUC). The authors gratefully acknowledge the contributions and feedback provided by the IMAGINE Project team.


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Department of Computer Sciences, Faculty of EngineeringUniversity of CuencaCuencaEcuador

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