SIP-Based Interactive Voice Response System Using FreeSwitch EPBX
In recent years, call centers have developed in full swing. The new call center based on softswitch technology not only has been effectively controlled, but also has become more powerful. As the most indispensable part of call center, IVR interactive voice response system plays a very important role. On the platform of open source soft switch (FreeSWITCH), a kind of IVR system is designed and implemented, which is convenient for initial use and secondary development. It can intelligently meet the needs of users.
KeywordsFreeSWITCH Softswitching Call center IVR
This work was supported by the key projects of education department in Sichuan Province under Grant No. 18ZA0308, 18ZA0307. It was also supported by science and technology project of Sichuan Province under Grant No. 2015FZ061.
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