SIP-Based Interactive Voice Response System Using FreeSwitch EPBX

  • Jiaxin YueEmail author
  • Zhong Wang
  • Yixin Ran
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1084)


In recent years, call centers have developed in full swing. The new call center based on softswitch technology not only has been effectively controlled, but also has become more powerful. As the most indispensable part of call center, IVR interactive voice response system plays a very important role. On the platform of open source soft switch (FreeSWITCH), a kind of IVR system is designed and implemented, which is convenient for initial use and secondary development. It can intelligently meet the needs of users.


FreeSWITCH Softswitching Call center IVR 



This work was supported by the key projects of education department in Sichuan Province under Grant No. 18ZA0308, 18ZA0307. It was also supported by science and technology project of Sichuan Province under Grant No. 2015FZ061.


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Sichuan Film and Television UniversityChengduChina
  2. 2.College of Electrical Engineering and Information TechnologySichuan UniversityChengduChina

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