Advertisement

SIP-Based Interactive Voice Response System Using FreeSwitch EPBX

  • Jiaxin YueEmail author
  • Zhong Wang
  • Yixin Ran
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1084)

Abstract

In recent years, call centers have developed in full swing. The new call center based on softswitch technology not only has been effectively controlled, but also has become more powerful. As the most indispensable part of call center, IVR interactive voice response system plays a very important role. On the platform of open source soft switch (FreeSWITCH), a kind of IVR system is designed and implemented, which is convenient for initial use and secondary development. It can intelligently meet the needs of users.

Keywords

FreeSWITCH Softswitching Call center IVR 

Notes

Acknowledgements

This work was supported by the key projects of education department in Sichuan Province under Grant No. 18ZA0308, 18ZA0307. It was also supported by science and technology project of Sichuan Province under Grant No. 2015FZ061.

References

  1. 1.
    Saadatizadeh, Z., Chavoshipour Heris, P., Sabahi, M., et al.: A new non-isolated free ripple input current bidirectional DC-DC converter with capability of zero voltage switching. Int. J. Circ. Theory Appl. 46(3), 519–542 (2018)CrossRefGoogle Scholar
  2. 2.
    Xing, L.I., Zhao, X.M., Jin, M., et al.: Design and implementation of information and communication dispatching system based on FreeSwitch platform. Electr. Power Inf. Commun. Technol. (2017)Google Scholar
  3. 3.
    Moralis-Pegios, M., Terzenidis, N., Mourgias-Alexandris, G., et al.: A 1024-port optical uni- and multicast packet switch fabric with sub-μs latency values using the Hipoλaos architecture. J. Lightwave Technol. PP(99), 1 (2019)Google Scholar
  4. 4.
    Csercsik, D., Kovács, L.: Dynamic modeling of the angiogenic switch and its inhibition by bevacizumab. Complexity 2019(2), 1–18 (2019)CrossRefGoogle Scholar
  5. 5.
    Liu, F., Ding, A., Zheng, J., et al.: A label-free aptasensor for ochratoxin a detection based on the structure switch of aptamer. Sensors 18(6), 1769 (2018)CrossRefGoogle Scholar
  6. 6.
    Wang, M., Cai, W., Zhu, D., et al.: Field-free switching of perpendicular magnetic tunnel junction by the interplay of spin orbit and spin transfer torques. Nature Electr. 1(11), 582–588 (2018)CrossRefGoogle Scholar
  7. 7.
    Lv, W., Tian, S.C., Ke, Q.Z., et al.: Feasible preparation and improved properties of ag-graphite composite coating for switch contact by cyanide‐free electrodeposition. Mater. Corros. (2018)Google Scholar
  8. 8.
    Gupta, J., Dwivedi, V.K., Karwal, V., et al.: Free space optical communications with distributed switch-and-stay combining. IET Commun. 12(6), 727–735 (2018)CrossRefGoogle Scholar
  9. 9.
    Sun, C., Shum, P.P., Fu, S., et al.: Crossing-free on-chip 2 × 2 polarization-transparent switch with signals regrouping function. Opt. Lett. 43(16), 4009 (2018)CrossRefGoogle Scholar
  10. 10.
    Luo, X.R., Zhao, Z., Huang, L., et al.: A snapback-free fast-switching SOI LIGBT With an embedded self-biased n-MOS. IEEE Trans. Electr. Devices 65(8), 3572–3576 (2018)CrossRefGoogle Scholar
  11. 11.
    Hwang, B., Lee, J.S.: Lead-free, air-stable hybrid organic-inorganic perovskite resistive switching memory with ultrafast switching and multilevel data storage. Nanoscale 10(18), 8578–8584 (2018). 10:10.1039.C8NR00863ACrossRefGoogle Scholar

Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Sichuan Film and Television UniversityChengduChina
  2. 2.College of Electrical Engineering and Information TechnologySichuan UniversityChengduChina

Personalised recommendations