• Thomas AfflerbachEmail author
Part of the Progress in IS book series (PROIS)


The theory-based sensitizing concepts about the contextual challenges putting the cooperation within hybrid virtual teams in Shared Services Organizations at risk as well as the solutions to foster cooperation provide a broad understanding about the complexity of teamwork within such settings. As such sensitizing concepts should be deployed only with the aim to be bolstered with specific content through empirical research, the qualitative, empirical part of the study presented in this book explores how members of hybrid virtual teams in Shared Services Organizations can overcome the cooperation problem to enable their teamwork to flourish. Thus, in the present chapter 1 (1) introduce the overall design of the empirical research design, thereby outlining how the sensitizing concepts informed the formulation of the research questions, (2) present the qualitative field research inspired by organizational ethnography in detail, thereby outlining which ethnographic elements the present study contains; (3) clarify the data collection through expert interviews and (4) explain the process of transcription and data analysis.


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Department of Cooperative StudiesBerlin School of Economics and Law, University of Applied SciencesBerlinGermany

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