Design and Development of Knowledge Management System in the Small and Medium-Scale Enterprises Base on Mobile Apps (SMEs at Indonesia)

  • Junita Juwita SiregarEmail author
  • R. A. Aryanti Wardaya Puspokusumo
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1073)


Indonesia as a country has the potential to build a creative industry in the Asia region and the world market. However, technology and human resources in Indonesia and creative economy development are still constrained by the limited quantity and quality of business-owner skills in the creative sector and also operations and business management. This impacts the development of the creative industry which is currently sluggish. The aim of this research is to analyze the problems in building knowledge management technology based on a mobile app for SMEs. Such applications are aimed at being able to capture, regulate, store, and spread knowledge with practitioners and disseminate existing SMEs knowledge. The SEM method is applied in inferential analysis to process data obtained through surveys and questionnaires with a total of 204 samples conducted in the city of JABODETABEK. Research and development and software development methodologies were used to develop a knowledge management system for SMEs. Based on the results of an investigation of benefits (perceive usefulness), obtained from the use of knowledge management technology in terms of uploading knowledge in the form of videos, discussion forums, and articles on SMEs will influence the perceived behavioral intention to use (ITU) an app application for knowledge management, thus giving rise to increased usage of knowledge management technology, thus giving rise to a positive attitude towards usage (ATU) of knowledge management technology.


Knowledge management SMEs Mobile application SEM 



This research was fully funded by the Directorate General of Strengthening for Research and Development, Ministry of Research, Technology, and Higher Education, Republic of Indonesia, as a part of Penelitian Terapan Unggulan Perguruan Tinggi Research Grant to Bina Nusantara University titled “Analisis dan Penerapan Knowledge Management pada sektor Industri Kreatif dengan pendekatan TAM” with contract number 23/AKM/MONOPNT/ 2019 and contract date: March, 27th 2019.


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Junita Juwita Siregar
    • 1
    Email author
  • R. A. Aryanti Wardaya Puspokusumo
    • 2
  1. 1.Computer Science Department, School of Computer ScienceBina Nusantara UniversityJakartaIndonesia
  2. 2.International Marketing Program, Management Department, BINUS Business School, Undergraduate ProgramBina Nusantara UniversityJakartaIndonesia

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