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A Systematic Review on Humanizing Factors for Online System

  • Lina Fatini AzmiEmail author
  • Norasnita Ahmad
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1073)

Abstract

Online systems have improved our lives in many ways compared to traditional method. Recently, humanizing online systems become an important issue and an interest of professionals and academician as it is believed can improve online systems become more user-centric. However, the systematic review to report the current state of humanizing online systems research is very limited. Thus, this paper aims to systematically review and contributes better understanding of humanizing for online systems research. To collect and review previous studies, we used systematic literature review method consisting three phases which are planning, conducting and reporting the reviews. A set of research questions for the review covers the meaning, problems and factors of humanizing online systems from various fields. As a result, we selected 33 papers that have relevant information to address the research questions been set. Based on the review, we also found that humanizing in online system is still undefined. Therefore, further study that investigate human behavior in online system is necessary.

Keywords

Humanizing Online system Human behavior 

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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.School of Computing, Faculty of EngineeringUniversiti Teknologi MalaysiaSkudaiMalaysia
  2. 2.Azman Hashim International Business SchoolUniversiti Teknologi MalaysiaSkudaiMalaysia

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