The Role of Cloud Electronic Records Management System (ERMS) Technology in the Competency of Educational Institutions

  • Muaadh MukredEmail author
  • Zawiyah M. Yusof
  • Nor Azian Binti Md. Noor
  • Bakare Kazeem Kayode
  • Ruqiah Al-Duais
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1073)


Although the Electronic Records Management System (ERMS) is necessary for organizations to enhance their performance, many organizations are yet to embark on its implementation, while some others attempt at implementing it without model, thus leading to an ineffective and erroneous implementation. On the other side, researchers have already started applying cloud computing in ERMS implementations of education sector for its benefits. Therefore, this paper aims to propose a model for cloud ERMS implementation in an attempt to improve the Yemeni public sector educational institutions competency, using Technology Acceptance Model 3 (TAM3). The study used the quantitative approach through questionnaire that was used as instrument to gather data from 350 respondents working in the education sector of Yemen. Partial Least Square-Structural Equation Modelling (PLS-SEM) was used to predict the relationship between the constructs. The findings revealed that both dimensions of ERMS and Cloud are important in implementation of ERMS. The results also showed that ERMS has a significant relationship with the competency of the public sector educational institutions. This has arises implication whereby the public sector needs to pay attention to the factors found in the model in order to promote a successful implementation.


Electronic Records Management System Competency Education Yemen Cloud computing TAM model Implementation 



We would like to thank Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia by giving the authors an opportunity to conduct this research. This research is funded by Universiti Kebangsaan Malaysia under Research Grant Code: GUP-2017-046.


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Muaadh Mukred
    • 1
    Email author
  • Zawiyah M. Yusof
    • 1
  • Nor Azian Binti Md. Noor
    • 2
  • Bakare Kazeem Kayode
    • 2
  • Ruqiah Al-Duais
    • 2
  1. 1.Faculty of Information Science and TechnologyUniversiti Kebangsaan MalaysiaBangiMalaysia
  2. 2.Faculty of EducationAl-Madinah International UniversityKuala LumpurMalaysia

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