Cognitive Aspects in User Experience Design: From Perception to Emotions

  • Francesca TosiEmail author
Part of the Springer Series in Design and Innovation book series (SSDI, volume 2)


Motivation is the basis of human behaviour and it is based on the assessments that we make in advance on the possible outcomes of our own actions. As for the use of objects, therefore, our perception and evaluation of them affects our attitude towards them and consequently our intention to use them. A solid intrinsic or extrinsic motivation to use an object, together with a correct perception of it, will lead a user to decide to use it. A good user experience, which involves achieving one’s goals in a pleasant way, and giving the subject a sense of self-efficacy, will positively affect the possibility that the object in question will be used again.


  1. Addis M, Holbrook MB (2001) On the conceptual link between mass customisation and experiential consumption: an explosion of subjectivity. J Consum Behav Int Res Rev 1(1):50–66Google Scholar
  2. Ajzen I (1991) The theory of planned behaviour. Organ Behav Human Decis Process 50:179–211Google Scholar
  3. Avallone F (1994) Psicologia del lavoro. Storia, modelli, applicazioni. Carocci, RomaGoogle Scholar
  4. Bandura A (2000) Autoefficacia. Teoria e Applicazioni. Erikson, TrentoGoogle Scholar
  5. Davis FD (1989) Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quart 13(3):319–340Google Scholar
  6. Davis FD (1993) User acceptance of information technology: system characteristics, user perceptions and behavioral impacts. Int J Man Mach Stud 38(3):475–487Google Scholar
  7. Davis FD et al (1989) User acceptance of computer technology: a comparison of two theoretical models. Manag Sci 35(8)Google Scholar
  8. Deci EL, Ryan RM (2000) The “what” and “why” of goal pursuits: human needs and the self-determination of behaviour. Psychol Inq 11:227–268Google Scholar
  9. Fishbein M, Ajzen I (1975) Belief, attitude, intention, and behavior: an introduction to theory and research. Addison-Wesley, ReadingGoogle Scholar
  10. Holbrook M, Hirschman E (1982) The experiential aspects of consumption: consumer fantasies, feelings, and fun. J Consum Res 9(2):132–140Google Scholar
  11. Maslow AH (1954) Motivation and personality. Harper & Row Publishers, New York, NY.Google Scholar
  12. Norman DA (2004) Emotional design. Apogeo, Milano (1st ed.: Basic Books, Cambridge)Google Scholar
  13. Parlangeli O, Mengoni G, Guidi S (2011) The effect of system usability and multitasking activities in distance learning. In: Proceedings of the CHItaly conference, 13–16 september, Alghero, ACM Library, pp 59–64Google Scholar
  14. Parlangeli O, Bracci M, Guidi S, Marchigiani E, Duguid AM (2018) Risk perception and emotions regulation strategies in driving behaviour: an analysis of the self-reported data of adolescents and young adults. Int J Hum Factor Ergon 5(2):166–187Google Scholar
  15. Pasquini J et al (2018) #UX designer. Dalla user experience alla digital experience. FrancoAngeli, MilanoGoogle Scholar
  16. Tversky A, Kahneman D (1974) Judgment under uncertainty: heuristics and biases. Science 185:1124–1131Google Scholar
  17. Venkatesh V (2000) Determinants of perceived ease of use: integrating control, Intrinsic motivation and emotion into the technology acceptance model. Inf Syst Res 11(4):342–365Google Scholar
  18. Venkatesh V, Davis FD (1996) A model of the antecedents of perceived ease of use: development and test. Decis Sci 27(3):451–481Google Scholar
  19. Venkatesh V, Davis FD (2000) A theoretical extension of the technology acceptance model: four longitudinal field studies. Manag Sci 46(2):186–204Google Scholar

Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Department of Architecture (DIDA)University of FlorenceFlorenceItaly

Personalised recommendations