Advertisement

TQM in Higher Education for Sustainable Future

  • Fermin G. CastilloEmail author
Conference paper
Part of the Advances in Science, Technology & Innovation book series (ASTI)

Abstract

Total Quality Management (TQM) had gained increasing interest and application in higher education over the last decades. This paper presents the concept of TQM in a higher educational institution on how they can sustain TQM for a sustainable future. Higher educational institutions must first understand that in order to function effectively and efficiently, they must determine the exact ends they wish to achieve and adopt the most rational method and style in pursuing them. “From customer satisfaction to customer delight,” is the vital message of Total Quality Management (TQM). There is a need to identify and apply the relevant concepts of TQM to every aspect of academic units; i.e., teaching, research, community services, and administrative supports. The integral part of TQM advocates at the higher educational institutions is primarily top management, senior administrators, and faculty member/staff.

Keywords

TQM Quality practice Benchmarking Sustainable Higher educational institutions 

References

  1. Deming, E.: Out of the Crisis: quality, Productivity and Competitive Position. Cambridge University Press, Cambridge (1986)Google Scholar
  2. Harris, R.W., Forsyth, K.: A guide: academic advise for student university of Luton, UK (1995)Google Scholar
  3. Hoyle, D.: Quality Management Essentials, p. 200. Butterworth-Heinemann, Oxford, United Kingdom (2007). ISBN 9780750667869, OCLC 72868446 https://en.wikipedia.org/wiki/Total_quality_management#cite_note-Hoyle-16
  4. Michael, R.K., et al.: A comprehensive model for implementing total quality management in higher education. Benchmark. Qual. Manag. Technol. 4(2), 104–120 (1997)CrossRefGoogle Scholar
  5. Osseo-Asare, E.A., Longbottom, D.: The need for education and training in the use of the EFQM model for quality management in UK higher education institutions. Qual. Assur. Educ. 10(1), 26–36 (2002)Google Scholar
  6. Pfeifer, T.: Quality management: strategies, methods, techniques, p. 5. Carl Hanser Verlag, Munich, Germany (2002). ISBN 9783446220034, OCLC 76435823Google Scholar
  7. Ramadan, H.: A study on total quality management & developing a comprehensive model for quality in higher education. Int. J. Res. Commer. Econ. Manag. 1, 9–13 (2011)Google Scholar
  8. Sahney, S., et al.: Conceptualizing total quality management in higher education. TQM Mag. 16(2), 145–159 (2004)CrossRefGoogle Scholar
  9. Tulsi, P.K.: Total quality in higher education, reforms and innovations in higher education AIU, New Delhi, India (2001)Google Scholar
  10. Vendhan, R., Sumathi, C.: Quality assurance for future education, innovative pedagogy in higher education for Millennial teachers. EM KE VI Publications, Royapettah, Chennai, Tamilnadu, India (2013). ISBN: 978-81-81-926434-0-3Google Scholar

Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.University of FujairahFujairahUnited Arab Emirates

Personalised recommendations