Advertisement

In Search of a Decision-Making Framework for Involving Users Who Have Learning Disabilities or Sensory Impairments in the Process of Designing Future Technologies

  • Jane SealeEmail author
  • Helena Garcia Carrizosa
  • Jonathan Rix
  • Kieron Sheehy
  • Simon Hayhoe
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1069)

Abstract

A comprehensive literature review was undertaken in order to identify design approaches that have been employed with users who have learning disabilities or sensory impairment; the factors that influenced their choices and the extent to which the approaches and techniques adopted were successful. There was a huge variation across the corpus regarding whether a justification was offered for the choice of approach and the extent to which those justifications were supported by evidence. In addition there was a lack of comprehensive evaluation of the design approaches. Technology designers who intend working with users with learning disabilities or sensory impairments therefore currently have little to help them decide which design approach might be the most appropriate or effective.

Keywords

Disability Design process User participation Decision-making 

Notes

Acknowledgment

This work was performed within the framework of the H2020 project ARCHES (http://www.arches-project.eu), which has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No. 693229.

References

  1. 1.
  2. 2.
    At the outset of the project a broad label was proposed: “People who experience differences and difficulties associated with perception, memory, cognition and communication”. As the project progressed however, it became clear that not all the participants wished to be defined by this or any other label. There was a collective agreement therefore to subsequently refer to participants as having access preferencesGoogle Scholar
  3. 3.
    Giacomin, J.: What is human centred design? Des. J. 17, 606–623 (2014)Google Scholar
  4. 4.
    Ellis, R.D., Kurniawan, S.: Increasing the usability of online information for older users: a case study in participatory design. Int. J. Hum.-Comput. Interact. 12, 263–276 (2000)CrossRefGoogle Scholar
  5. 5.
    Blomberg, J.L., Henderson, A.: Reflections on participatory design: lessons from the trillium experience. In: Proceeding of Conference on Human Factors in Computing Systems, CHI 1990, Seattle, Washington, pp. 353–359 (1990)Google Scholar
  6. 6.
    van der Bijl-Brouwer, M., Dorst, K.: Advancing the strategic impact of human-centred design. Des. Stud. 53, 1–23 (2017)CrossRefGoogle Scholar
  7. 7.
    Muller, M.J., Haslwanter, J.H., Dayton, T.: Participatory practices in the software lifecycle. In: Helander, M., Landauer, T.K., Prabhu, P. (eds.) Handbook of Human-Computer Interaction, 2nd edn, pp. 255–297. Elsevier, Amsterdam (1997)CrossRefGoogle Scholar
  8. 8.
    Clarkson, J.: Inclusive Design: Design for the Whole Population. Springer, London (2003)CrossRefGoogle Scholar
  9. 9.
    Steinfeld, E., Maisel, J.: Universal Design: Creating Inclusive Environments. Wiley, New York (2012)Google Scholar
  10. 10.
    Klironomos, I., Antona, M., Basdekis, I., Stephanidis, C.: White paper: promoting design for all and e-accessibility in Europe. Univ. Access Inf. Soc. 5, 105–119 (2006)CrossRefGoogle Scholar
  11. 11.
    Newell, A.F., Gregor, P., Morgan, M., Pullin, G., Macaulay, C.: User-sensitive inclusive design. Univ. Access Inf. Soc. 10, 235–243 (2011)CrossRefGoogle Scholar
  12. 12.
    Bühler, C.: Empowered participation of users with disabilities in R&D projects. Int. J. Hum. Comput. Stud. 55, 645–659 (2001)CrossRefGoogle Scholar
  13. 13.
    Saridaki, M., Mourlas, C.: Integrating serious games in the educational experience of students with intellectual disabilities: towards a playful and integrative model. Int. J. Game-Based Learn. 3, 10–20 (2013)CrossRefGoogle Scholar
  14. 14.
    Kim, H.N., Smith-Jackson, T.L., Kleiner, B.M.: Accessible haptic user interface design approach for users with visual impairments. Univ. Access Inf. Soc. 13, 415–437 (2014)CrossRefGoogle Scholar
  15. 15.
    Millen, L., Cobb, S., Patel, H.: Participatory design approach with children with autism. Int. J. Disabil. Hum. Dev. 10, 289–294 (2011)CrossRefGoogle Scholar
  16. 16.
    Draffan, E.A., James, A., Wald, M., Idris, A.: Framework for selecting assistive technology user-participation methods. J. Assist. Technol. 10, 92–101 (2016)CrossRefGoogle Scholar
  17. 17.
    Azenkot, S., Feng, C., Cakmak, M.: Enabling building service robots to guide blind people: a participatory design approach. In: Proceedings of ACM/IEEE International Conference on Human-Robot Interaction, HRI 2016, Christchurch, New Zealand, pp. 3–10 (2016)Google Scholar
  18. 18.
    Batterman, J.M., Martin, V.F., Yeung, D., Walker, B.N.: Connected cane: tactile button input for controlling gestures of iOS voiceover embedded in a white cane. Assistive Technol. 30, 91–99 (2018)CrossRefGoogle Scholar
  19. 19.
    Chan, M.K., Siu, K.W.M.: Inclusivity: a study of Hong Kong museum environments. Int. J. Crit. Cult. Stud. 11, 45–61 (2013)CrossRefGoogle Scholar
  20. 20.
    Dietz, M., Garf, M.E., Damian, I., André, E.: Exploring eye-tracking-driven sonification for the visually impaired. In: Proceedings of the 7th Augmented Human International Conference, AH16, Article No 5, Geneva, Switzerland (2016)Google Scholar
  21. 21.
    Feng, C.: Designing wearable mobile device controllers for blind people: a co-design approach. In: Proceedings of the 18th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2016, Reno, USA, pp. 41–342 (2016)Google Scholar
  22. 22.
    Ferreira, M.A.M., Bonacin, R.: Analyzing barriers for people with hearing loss on the web: a semiotic study. In: Proceedings of International Conference on Universal Access in Human-Computer Interaction, UAHCI, Las Vegas, USA, pp. 694–703 (2013)Google Scholar
  23. 23.
    Huang, P.-H., Chiu, M.-C.: Integrating user centered design, universal design and goal, operation, method and selection rules to improve the usability of DAISY player for persons with visual impairments. Appl. Ergon. 52, 29–42 (2016)CrossRefGoogle Scholar
  24. 24.
    Kawas, S., Karalis, G., Wen, T., Ladner, R.E.: Improving real-time captioning experiences for deaf and hard of hearing students. In: Proceedings of the 18th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2016, Reno, USA, pp. 15–23 (2016)Google Scholar
  25. 25.
    Mi, N., Cavuoto, L.A., Benson, K., Smith-Jackson, T., Nussbaum, M.A.: A heuristic checklist for an accessible smartphone interface design. Univ. Access Inf. Soc. 13, 351–365 (2014)CrossRefGoogle Scholar
  26. 26.
    Parkinson, A., Tanaka, A.: The haptic wave: a device for feeling sound. In: Proceedings of Conference on Human Factors in Computing Systems, CHI 2016, San Jose, USA, pp. 3750–3753 (2016)Google Scholar
  27. 27.
    Peruma, A., El-Glaly, Y.N.: CollabAll: inclusive discussion support system for deaf and hearing students. In: Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2017, New York, USA, pp. 315–316 (2017)Google Scholar
  28. 28.
    Rocha, T., Paredes, H., Soares, D., Fonseca, B., Barroso, J.: MyCarMobile: a travel assistance emergency mobile app for deaf people. In: Proceedings of IFIP Conference on Human Computer Interaction, INTERACT 2017, Mumbai, India, pp. 56–65 (2017)Google Scholar
  29. 29.
    Sahib, N.G., Stockman, T., Tombros, A., Metatla, O.: Participatory design with blind users: a scenario-based approach. In: Proceedings of IFIP Conference on Human Computer Interaction, INTERACT 2013, Cape Town, South Africa, pp. 685–701 (2013)Google Scholar
  30. 30.
    Smith, R.G., Nolan, B.: Emotional facial expressions in synthesised sign language avatars: a manual evaluation. Univ. Access Inf. Soc. 15, 567–576 (2016)CrossRefGoogle Scholar
  31. 31.
    Tanaka, A., Parkinson, A.: Haptic wave: a cross-modal interface for visually impaired audio producers. In: Proceedings of Conference on Human Factors in Computing Systems, CHI 2016, San Jose, USA, pp. 2150–2161 (2016)Google Scholar
  32. 32.
    Tixier, M., Lenay, C., Le Bihan, G., Gapenne, O., Aubert, D.: Designing interactive content with blind users for a perceptual supplementation system. In: Proceedings of the 7th International Conference on Tangible, Embedded and Embodied Interaction, Barcelona, Spain, pp. 229–236 (2013)Google Scholar
  33. 33.
    Yuan, C.W., Hanrahan, B.V., Lee, S., Rosson, M.B., Carroll, J.M.: Constructing a holistic view of shopping with people with visual impairment: a participatory design approach. Univ. Access Inf. Soc. 18, 1–14 (2017)Google Scholar
  34. 34.
    Allen, K., Hollinworth, N., Minnion, A., Kwiatkowska, G., Lowe, T., Weldin, N., Hwang, F.: Interactive sensory objects for improving access to heritage. In: Proceedings of Conference on Human Factors in Computing Systems, CHI 2013, Paris, France, pp. 2899–2902 (2013)Google Scholar
  35. 35.
    Brown, D.J., McHugh, D., Standen, P., Evett, L., Shopland, N., Battersby, S.: Designing location-based learning experiences for people with intellectual disabilities and additional sensory impairments. Comput. Educ. 56, 11–20 (2011)CrossRefGoogle Scholar
  36. 36.
    Buzzi, M.C., Buzzi, M., Perrone, E., Rapisarda, B., Senette, C.: Learning games for the cognitively impaired people. In: Proceedings of 13th Web for All Conference, W4A 2016, Montreal, Canada, Article no 14 (2016)Google Scholar
  37. 37.
    da Silva, D.M.A., Berkenbrock, G.R., Berkenbrock, C.D.M.: An approach using the design science research for the development of a collaborative assistive system. In: Proceedings of CYTED-RITOS International Workshop on Groupware, CRIWG 2017, Saskatoon, Canada, pp. 180–195 (2017)Google Scholar
  38. 38.
    Dekelver, J., Daems, J., Solberg, S., Bosch, N., Van De Perre, L., De Vliegher, A.: Viamigo: a digital travel assistant for people with intellectual disabilities: modelling and design using contemporary intelligent technologies as a support for independent travelling of people with intellectual disabilities. In: Proceedings of 6th International Conference on Information, Intelligence, Systems and Applications, IISA 2015, Corfu, Greece, art. no. 7388014 (2015)Google Scholar
  39. 39.
    Hassell, J., James, A., Wright, M., Litterick, I.: Signing recognition and cloud bring advances for inclusion. J. Assist. Technol. 6, 152–157 (2012)CrossRefGoogle Scholar
  40. 40.
    Hollinworth, N., Allen, K., Kwiatkowska, G., Minnion, A., Hwang, F.: Interactive sensory objects for and by people with learning disabilities. SIGACCESS Newsl. 109, 11–20 (2014)Google Scholar
  41. 41.
    Hollinworth, N., Allen, K., Hwang, F., Minnion, A., Kwiatkowska, G.: Interactive sensory objects for and by people with learning disabilities. Int. J. Inclusive Mus. 9, 21–38 (2016)CrossRefGoogle Scholar
  42. 42.
    Hooper, C.J., Nind, M., Parsons, S., Power, A., Collis, A.: Building a social machine: co-designing a TimeBank for inclusive research. In: Proceedings of the 2015 ACM Web Science Conference, Oxford, United Kingdom, Article Number 16 (2015)Google Scholar
  43. 43.
    Iversen, O.S., Leong, T.W.: Values-led participatory design - mediating the emergence of values. In: Proceedings of the 7th Nordic Conference on Human-Computer Interaction, NordiCHI 2012, Copenhagen, Denmark, pp. 468–477 (2012)Google Scholar
  44. 44.
    Prior, S.: HCI methods for including adults with disabilities in the design of CHAMPION. In: Proceedings of Conference on Human Factors in Computing Systems, CHI, 2010, Atlanta, USA, pp. 2891–2894 (2010)Google Scholar
  45. 45.
    Usoro, I., Connolly, T., Raman, S., French, T., Caulfield, S.: Using games based learning to support young people with learning disabilities stay safe online. In: Proceedings of the European Conference on Games-Based Learning, Paisley, Scotland, pp. 704–712 (2016)Google Scholar
  46. 46.
    Wilson, C., Sitbon, L., Brereton, M., Johnson, D., Koplick, S.: Put yourself in the picture’: designing for futures with young adults with intellectual disability. In: Proceedings of the 28th Australian Computer-Human Interaction Conference, OzCHI 2016, Launceston, Australia, pp. 271–281 (2016)Google Scholar
  47. 47.
    Xu, Y., Zhang, J., Yagovkin, R., Maniero, S., Wangchunk, P., Koplick, S.: Rove n Rave™ development: a partnership between the university and the disability service provider to build a social website for people with an intellectual disability. In: Proceedings of the 26th Australian Computer-Human Interaction Conference, OzCHI 2014, Sydney, Australia, pp. 531–534 (2014)Google Scholar
  48. 48.
    ISO 13407. Human-Centred Design Processes for Interactive Systems (1999)Google Scholar
  49. 49.
    Gould, J., Lewis, C.: Designing for usability: key principles and what designers think. Commun. ACM 28, 300–311 (1985)CrossRefGoogle Scholar
  50. 50.
    Kensing, F., Blomberg, J.: Participatory design: issues and concerns. Comput. Support. Coop. Work 7, 167–185 (1998)CrossRefGoogle Scholar
  51. 51.
    Sanders, E.B.N., Brandt, E., Binder, T.: A framework for organizing the tools and techniques of participatory design. In: Proceedings of the 11th Biennial Participatory Design Conference, PDC 2010, New York, USA, pp. 195–198 (2010)Google Scholar
  52. 52.
    Wu, M., Baecker, R., Richards, B.: Participatory design of an orientation aid for amnesics. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI 2005, Montreal, Canada, pp. 511–520 (2005)Google Scholar
  53. 53.
    Wattenberg, T.L.: Online focus groups used as an accessible participatory research method. In: Proceedings of the 7th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2005, Baltimore, USA, pp. 180–181 (2005)Google Scholar
  54. 54.
    Carroll, J.M., Chin, G., Rosson, M.B., Neale, D.C.: The development of cooperation: five years of participatory design in the virtual school. In: Proceedings of Designing Interactive Systems, DIS 2000, Newcastle Upon Tyne, UK, pp. 239–251 (2000)Google Scholar
  55. 55.
    Katz, B.F., Kammoun, S., Parseihian, G., Gutierrez, O., Brilhault, A., Auvray, M., Truillet, P., Denis, M., Thorpe, S., Jouffrais, C.: NAVIG: augmented reality guidance system for the visually impaired. Virtual Reality 16, 253–269 (2012)CrossRefGoogle Scholar
  56. 56.
    Walmsley, J., Johnson, K.: Inclusive Research with People with Learning Disabilities: Past, Present and Futures. Jessica Kingsley, London (2003)Google Scholar

Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Jane Seale
    • 1
    Email author
  • Helena Garcia Carrizosa
    • 1
  • Jonathan Rix
    • 1
  • Kieron Sheehy
    • 1
  • Simon Hayhoe
    • 2
  1. 1.Faculty of Wellness, Education and Language StudiesOpen UniversityMilton KeynesUK
  2. 2.Department of EducationUniversity of BathBathUK

Personalised recommendations