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Introduction

  • Giovanni MeroniEmail author
Chapter
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 368)

Abstract

To remain competitive, today’s organizations are required to promptly satisfy the ever-changing needs of their customers. To do so, organizations must become more flexible and open to changes and opportunities. Such a flexibility is supported by the servitization paradigm [1]. Instead of owning corporate assets, be them physical goods, human resources, or business activities, an organization establishes contracts with other organizations, named service providers, that, in exchange for a periodic fee, grant the use of such assets together with value-added services (e.g., maintenance).

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Authors and Affiliations

  1. 1.Politecnico di MilanoMilanItaly

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