Human-Robot Interaction in Organizations

  • Ayşegül Özbebek TunçEmail author
Part of the Contributions to Management Science book series (MANAGEMENT SC.)


As advancement in technology is on the rise in organizational setting as observed in other areas, human-robot interaction is getting more focused in both academic and practical studies. Social robots influence business life deeply and hence human life by changing organizational settings. This study aims to explore how the interaction between humans and robots affects the workplace and in what aspects we can explain the nature of sociality and collaboration with robots. It also aims to put forward advantages and disadvantages of human-robot interaction by presenting essential reference points and discussing many aspects of human-robot interaction in organizations.


  1. Arkin, R. C., Fujita, M., Takagi, T., & Hasegawa, R. (2003). An ethological and emotional basis for human–robot interaction. Robotics and Autonomous Systems, 42(3–4), 191–201.CrossRefGoogle Scholar
  2. Bartneck, C., & Forlizzi, J. (2004). A design-centred framework for social human-robot interaction. Proceedings of the Roman 2004, Kurashiki, 591–594.Google Scholar
  3. Breazeal, C. L. (2004). Designing sociable robots. Intelligent robotics and autonomous agents (illustrated ed.). Cambridge: MIT Press.Google Scholar
  4. Breazeal, C. (2006). Human-robot partnership, trends and controversies: Human-inspired robots. IEEE Computer Society, 21(4), 79–81.Google Scholar
  5. Breazeal, C., & Scassellati, B. (1999). How to build robots that make friends and influence people. In Proceedings 1999 IEEE/RSJ International Conference on Intelligent Robots and Systems. Human and Environment Friendly Robots with High Intelligence and Emotional Quotients (Cat. No. 99CH36289, Vol. 2, pp. 858–863). IEEE.Google Scholar
  6. Brooks, R. (2002). Humanoid robots. Communications of the ACM, 45(3), 33–38.CrossRefGoogle Scholar
  7. Brynjolfsson, E., & McAfee, A. (2015). The second machine age: Akıllı Teknolojiler Devrinde Çalışma, İlerleme ve Refah, (Çev.: Levent Göktem). İstanbul: Türk Hava Yolları Yayınları.Google Scholar
  8. Carley, K. M. (2002). Smart agents and organizations of the future. In The Handbook of New Media, Citeseer, 1–2.Google Scholar
  9. Cascio, W. F., & Montealegre, R. (2016). How technology is changing work and organizations. The Annual Review of Organizational Psychology and Organizational Behavior, 3, 349–375.CrossRefGoogle Scholar
  10. Claure, H., & Jung, M. (2018). Understanding social dynamics in robot-human handovers through the lens of expectancy violations theory HRI’18, march 2018, Chicago, Illinois USA.Google Scholar
  11. Coovert, M. D., & Thompson, L. F. (2014). Toward a synergistic relationship between psychology and technology. In M. D. Coovert & L. F. Thompson (Eds.), The psychology of workplace technology (pp. 1–20). London: Routledge.Google Scholar
  12. Dautenhahn, K. (2013). Human-robot interaction. In The encyclopedia of human-computer interaction (2nd ed.). New York: Springer.Google Scholar
  13. Davenport, T. H., & Kirby, J. (2015). Beyond automation: Strategies for remaining gainfully employed in an era of very smart machines. Harvard Business Review, 93(6), 58–65.Google Scholar
  14. Ford, M. (2018). Robotların yükselişi: Yapay zeka ve işsiz bir gelecek tehlikesi (Çev.: Cem Duran), 4. Baskı. İstanbul: Kronik Yayınları.Google Scholar
  15. Goodrich, M. A., & Schultz, A. C. (2007). Human–robot interaction: A survey. Foundation and Trends in Human-Computer Interaction, 1(3), 203–275.CrossRefGoogle Scholar
  16. Hinds, P. J., Roberts, T. L., & Jones, H. (2004). Whose job is it anyway? A study of human-robot interaction in a collaborative task. Human-Computer Interaction, 19(1), 151–181.CrossRefGoogle Scholar
  17. Ishiguro, H., & Asada, M. (2006). Humanoid and android science, trends and controversies: Human-inspired robots. IEEE Computer Society, 21(4), 74–76.Google Scholar
  18. Kiesler, S., & Goodrich, M. A. (2018). The science of human-robot interaction. ACM Transactions on Human-Robot Interaction, 7(1) (Article 9, May 2018), 3.CrossRefGoogle Scholar
  19. Kiesler, S., & Hinds, P. (2004). Introduction to this special issue on human-robot interaction, human–computer. Interactions, 19(1–2), 1–8.Google Scholar
  20. Mataric, M. J. (2006). Socially assistive robotics, trends and controversies: Human-inspired robots. IEEE Computer Society, 21(4), 81–83.Google Scholar
  21. Mutlu, B., & Forlizzi, J. (2008). Robots in organizations: The role of workflow, social, and environmental factors in human-robot interaction (Human-Computer Interaction Institute, Paper 36).Google Scholar
  22. Omohundro, S. M. (2007). The nature of self-improving artificial intelligence. Talk presented at the Singularity Summit, San Francisco, CA, 8–9.Google Scholar
  23. Persson, P., Laaksolahti, J., & Lonnqvist, P. (2002). Understanding social intelligence. In K. Dautenhahn, A. H. Bond, L. Canamero, & B. Edmonds (Eds.), Socially intelligent agents: Creating relationships with computers and robots (pp. 21–28). New York: Springer Science & Business Media.CrossRefGoogle Scholar
  24. Redden, E. S., Elliott, L. R., & Barnes, M. J. (2014). Robots: The new teammates. In M. D. Coovert & L. F. Thompson (Eds.), The psychology of workplace technology (pp. 185–208). London: Routledge.Google Scholar
  25. Robert Jr, L. P., & You, S. (2014). Human-robot interaction in groups: Theory, method, and design for robots in groups. Group 2014, November 9–12, 2014, Sundial Island, FL, USA (pp. 310–312).Google Scholar
  26. Sande, G. N., Ellard, J. H., & Ross, M. (1986). Effect of arbitrarily assigned labels on self-perceptions and social perceptions: The mere position effect. Journal of Personality and Social Psychology, 50, 684–689.CrossRefGoogle Scholar
  27. Scassellati, B. (2000). How developmental psychology and robotics complement each other. Lansing, MI: MIT Artificial Intelligence Lab (Report Documentation Pages, 1–8).CrossRefGoogle Scholar
  28. Shibata, T. (2004). An overview of human interactive robots for psychological enrichment. Proceedings of the IEEE, 92(11), 1749–1758.CrossRefGoogle Scholar
  29. Shibata, T., & Irie, R. (1997, June). Artificial emotional creature for human-robot interaction-a new direction for intelligent systems. In Proceedings of IEEE/ASME International Conference on Advanced Intelligent Mechatronics (p. 47). IEEE.Google Scholar
  30. Steinfeld, A., Fong, T., Kaber, D., Lewis, M., Scholtz, J., Schultz, A., et al. (2006, March). Common metrics for human-robot interaction. In Proceedings of the 1st ACM SIGCHI/SIGART conference on Human-robot interaction (pp. 33–40). ACM.Google Scholar
  31. Steuer, J. (1995). Vividness and source of evaluation as determinants of social responses toward mediated representations of agency. Unpublished doctoral dissertation, Stanford University, California.Google Scholar
  32. Stock, R. M., & Merkle, M. (2018). Can humanoid service robots perform better than service employees? A comparison of innovative behavior cues. In Proceedings of the 51st Hawaii International Conference on System Sciences.Google Scholar
  33. Sung, J. Y., Christensen, H. I., & Grinter, R. E. (2009, March 13). Robots in the wild: Understanding long-term use. In HRI’09 Proceedings of the 4th ACM/IEEE International Conference on Human Robot Interaction, La Jolla, California, USA (pp. 45–52).Google Scholar
  34. Tapus, A., & Mataric, M. J. (2007, March). Emulating empathy in socially assistive robotics. In AAAI Spring Symposium: Multidisciplinary Collaboration for Socially Assistive Robotics (pp. 93–96).Google Scholar
  35. Thielscher, M. (2006). Cognitive robotics, trends and controversies: Human-inspired robots. IEEE Computer Society, 21(4), 77–79.Google Scholar
  36. van Oost, E., & Reed, D. (2011). Towards a sociological understanding of robots as companions. In M. H. Lamers & F. J. Verbeek (Eds.), Human-robot personal relationships (Vol. LNICTS 59, pp. 11–18). Heidelberg: Springer.CrossRefGoogle Scholar
  37. Velasquez, J. D. (1999, October). An emotion-based approach to robotics. In Proceedings of IEEE/RSJ International Conference on Intelligent Robots and Systems, Kyongju, Korea (pp. 235–240).Google Scholar

Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Department of Business, Faculty of Political SciencesIstanbul UniversityFatihTurkey

Personalised recommendations