Transformation of Business Model in Finance Sector with Artificial Intelligence and Robotic Process Automation

  • İlker MetEmail author
  • Deniz Kabukçu
  • Gökçe Uzunoğulları
  • Ümit Soyalp
  • Tugay Dakdevir
Part of the Contributions to Management Science book series (MANAGEMENT SC.)


Organizations operating in this fast pace era must have a dynamic structure to be competitive in a volatile business environment both inside and outside. Automation and data are driving fundamental changes in our daily lives and in the way of doing business. In this respect transforming business processes call upon the technological advancements of two rising technologies of today: artificial intelligence and robotic process operations in finance sector is analysed in terms of their ability of business models in digital age. These two emerging technologies will lead to a transformation in the customer service model and internal operation processes in finance sector with current and future potential impacts. The institutions should prepare their business models and employees for this future in order to turn this development into an opportunity. In this study, it is evaluated that how financial institutions should change their business models in order to benefit from these two developments and a use-case of a bank has been shared.


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • İlker Met
    • 1
    Email author
  • Deniz Kabukçu
    • 1
  • Gökçe Uzunoğulları
    • 1
  • Ümit Soyalp
    • 1
  • Tugay Dakdevir
    • 1
  1. 1.Enterprise Architecture Group DirectorateAltindagTurkey

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