Cloud CRM System for Mobile Virtual Network Operators

  • Maria Jedrzejewska
  • Adrian Zjawiński
  • Vincent KarovičEmail author
  • Iryna Ivanochko
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1035)


This work concerns of some aspects of the customer relationship management system for mobile virtual network operators. The aim of this work is to present a model of a cloud based customer relationship management system dedicated to mobile virtual network operators that will be integrating and using customer information obtained from mobile network operators. The system is developed into cloud environment, which allows for easy flow of data between mobile virtual network operators and a mobile network operators.


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Maria Jedrzejewska
    • 1
  • Adrian Zjawiński
    • 1
  • Vincent Karovič
    • 2
    Email author
  • Iryna Ivanochko
    • 3
  1. 1.Lodz University of TechnologyLodzPoland
  2. 2.Faculty of ManagementComenius UniversityBratislavaSlovakia
  3. 3.School of Business, Economics and StatisticsUniversity of ViennaViennaAustria

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