Human Aspects in Product and Service Development

  • Gabriela Unger UnruhEmail author
  • Ana Maria Kaiser Cardoso
  • Kássia Renata da Silva Zanão
  • Thiago Augusto Aniceski Cezar
  • Roberta Ferrari de Sá
  • Osíris Canciglieri Junior
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1026)


To create socially sustainable solutions, it is necessary to understand the human being in all its aspects and relations: personal, social and environmental; and to do so, a transdisciplinary work is needed. The objective of this article is, through bibliographic research, to identify the human aspects that should be considered in product and service development, the areas of knowledge related to each aspect and how to apply those aspects in projects, proposing a conceptual framework which allows to view these relationships and applications. As conclusion, future studies are suggested that may assist in the creation of sustainable solutions for complex systems.


Product development User-centered design Emotional design Sensorial design Consumption 


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Gabriela Unger Unruh
    • 1
    Email author
  • Ana Maria Kaiser Cardoso
    • 1
  • Kássia Renata da Silva Zanão
    • 1
  • Thiago Augusto Aniceski Cezar
    • 1
  • Roberta Ferrari de Sá
    • 1
  • Osíris Canciglieri Junior
    • 1
  1. 1.Polytechnic School, Industrial and Systems Engineering Graduate Program (PPGEPS)Pontifical Catholic University of Paraná (PUCPR)CuritibaBrazil

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