Experience Design: A Tool to Improve a Child’s Experience in the Use of Vesical Catheters

  • Natalia SantaCruz-GonzálezEmail author
  • Mariana Uribe-Fernández
  • Gabriela Duran-Aguilar
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1026)


Urinary catheterization has been performed for more than three thousand years to drain urine. Over the years, its shape and materials have been changing to enhance the facility of usage and to reduce the possibility of infection. The perspective of the user experience has been taken little account in the procedure and the design of the device. This study is focused on the use of vesical catheters by children in Guadalajara, Jalisco at ages of 6 to 10 years old. The aim is to improve the user’s experience during a vesical catheterization. This experience does not only include the insertion procedure, but the whole medical procedure. It is hoped that the proposed service and product will enhance the experience during the vesical catheterization. The results could help to be used as reference to improve the experience of diverse invasive or uncomfortable circumstances such as medical procedures.


Vesical catheter Medical service Pediatric introduction Medical psychology Experience design 


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Natalia SantaCruz-González
    • 1
    Email author
  • Mariana Uribe-Fernández
    • 1
  • Gabriela Duran-Aguilar
    • 1
  1. 1.Facultad de IngenieríaUniversidad PanamericanaZapopanMexico

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