Psychological Safety

  • Nik Kinley
  • Shlomo Ben-Hur


In this chapter, the authors introduce the third component of trust in their Leadership OS model—psychological safety. Using both their own and previous research, they describe the neural and social underpinnings of psychological safety and the functions it plays in a leaders’ Operating System—how it affects people’s performance. They introduce a case study (Jürgen Schrempp at DaimlerChrysler) showing the role and importance of psychological safety in a leaders’ OS. They then describe practical techniques leaders can use to increase the degree to which their OS enables and supports psychological safety. Finally, they introduce a checklist leaders can use to test the extent people experience psychological safety in their OS.


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Copyright information

© The Author(s) 2020

Authors and Affiliations

  • Nik Kinley
    • 1
  • Shlomo Ben-Hur
    • 2
  1. 1.WokingUK
  2. 2.LausanneSwitzerland

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