Leadership OS pp 245-257 | Cite as


  • Nik Kinley
  • Shlomo Ben-Hur


In this chapter, the authors introduce the fourth component of momentum in their Leadership OS model—connection. Using both their own and previous research, they describe the social and neural underpinnings of connection and the functions it plays in a leaders’ Operating System—how it affects people’s performance. They introduce a case study (Herb Kelleher at Southwest Airlines) showing the role and importance of connection in a leaders’ OS. They then describe practical techniques leaders can use to increase the degree to which their OS enables and supports connection. Finally, they introduce a checklist leaders can use to test the extent people experience connection in their OS.


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Copyright information

© The Author(s) 2020

Authors and Affiliations

  • Nik Kinley
    • 1
  • Shlomo Ben-Hur
    • 2
  1. 1.WokingUK
  2. 2.LausanneSwitzerland

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