The Clash Between New and Old Models of Surveillance System: A Case Study of Change Laboratory in a Workers’ Health Reference Center
This chapter presents the results of Change Laboratory (CL) procedures in a Workers’ Health Reference Center (CEREST) to improve working conditions and enable its staff to use CL methodology in their own territory in the future. One year after the 3-year intervention, the staff was interviewed to assess its results. The findings reveal that part of the actors expanded the work activity’s object, promoting changes in work organization and using the methodology as a surveillance tool. However, there is always resistance to the new model, due to pressure for quantity over quality, lack of engagement of some people within the team and hesitations of the management. More effort and time will be necessary to consolidate the new model by the workers.
KeywordsWork organization Intervention methodology Working conditions
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