Lessons Learned from Testing iTV Applications with Seniors

  • Telmo SilvaEmail author
  • Hilma Caravau
  • Liliana Reis
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 1004)


Despite the increasing number of solutions that come up every day with real usefulness to support the elderly, older people need to feel that the product is a real asset, often requiring more time to adopt solutions. The usage and satisfaction levels are highly influenced by the concern that development and design teams need to have by taking target audience’s needs and expectations into account. Considering that the user is the key player, he/she should be the centrepiece in the development of a project. In the scope of the +TV4E project, that aims to develop an interactive television (iTV) platform to deliver informative contents about social and public services to Portuguese elders, several stages were carried out with potential end users based in a participatory design approach. These moments required that method and process’ decisions were adopted, based on literature as well as on the experience lived during these moments. Likewise, dealing with older people requires extra care (physical, language, etc.) by the researchers, considering the anticipated and unexpected difficulties that can arise. Thus, the present paper aims to describe and discuss the challenges faced by the +TV4E project team members during all the project process, as well as the lessons learned concerning the used methodologies and tools and the implemented process. It is the intention of the authors that the presented findings can be used as guidelines in other studies involving the elderly.


iTV platform Elderly Developing process Lessons learned 



The research leading to this work has received funding from Project 3599 – Promover a Produção Científica e Desenvolvimento Tecnológico e a Constituição de Redes Temáticas (3599-PPCDT) and European Commission Funding FEDER (through FCT: Fundação para a Ciência e Tecnologia I.P. under grant agreement no. PTDC/IVC-COM/3206/2014).


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© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Digimedia, Department of Communication and ArtsUniversity of AveiroAveiroPortugal

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