Lean Office and Digital Transformation: A Case Study in a Services Company

  • Juliana das Chagas Santos
  • Alberto Eduardo Besser FreitagEmail author
  • Oswaldo Luiz Gonçalves Quelhas
Conference paper
Part of the Springer Proceedings in Business and Economics book series (SPBE)


The purpose of this article is to report the implementation of lean office and digital transformation in a services company. The research method was a qualitative approach, with literature review and case study. The comparative results between current and future Value stream maps showed consistent improvements in performance indicators.


Lean office Digital transformation Services company 


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Juliana das Chagas Santos
    • 1
  • Alberto Eduardo Besser Freitag
    • 1
    Email author
  • Oswaldo Luiz Gonçalves Quelhas
    • 1
  1. 1.Fluminense Federal UniversityNiterói, Rio de JaneiroBrazil

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