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Performance Indicators in Humanitarian Operations from the Beneficiary Perspective: A Systematic Literature Review

  • Brenda de Farias Oliveira CardosoEmail author
  • Tharcisio Cotta Fontainha
  • Adriana Leiras
Conference paper
Part of the Springer Proceedings in Business and Economics book series (SPBE)

Abstract

This paper aims to analyze, through a systematic literature review, the research scenario related to performance indicators in humanitarian operations from the perspective of the beneficiary. The results cover a descriptive analysis of the main research characteristics and trends in the existing literature.

Keywords

Systematic literature review Humanitarian operations Key performance indicators 

Notes

Acknowledgements

Coordination for the Improvement of Higher Education Personnel (CAPES) [88887.151813/2017-00; 88887.091739/2014-01; 88887.185222/2018-00—Finance Code 001] and Foundation for Support of Research in the State of Rio de Janeiro (FAPERJ) [203.178/2016].

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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Brenda de Farias Oliveira Cardoso
    • 1
    Email author
  • Tharcisio Cotta Fontainha
    • 1
    • 2
  • Adriana Leiras
    • 1
  1. 1.Lab HANDs—Humanitarian Assistance and Needs for Disasters, Department of Industrial EngineeringPontifical Catholic University of Rio de JaneiroRio de JaneiroBrazil
  2. 2.Production Engineering ProgramFederal University of Rio de JaneiroRio de JaneiroBrazil

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