Performance Indicators in Humanitarian Operations from the Beneficiary Perspective: A Systematic Literature Review

  • Brenda de Farias Oliveira CardosoEmail author
  • Tharcisio Cotta Fontainha
  • Adriana Leiras
Conference paper
Part of the Springer Proceedings in Business and Economics book series (SPBE)


This paper aims to analyze, through a systematic literature review, the research scenario related to performance indicators in humanitarian operations from the perspective of the beneficiary. The results cover a descriptive analysis of the main research characteristics and trends in the existing literature.


Systematic literature review Humanitarian operations Key performance indicators 



Coordination for the Improvement of Higher Education Personnel (CAPES) [88887.151813/2017-00; 88887.091739/2014-01; 88887.185222/2018-00—Finance Code 001] and Foundation for Support of Research in the State of Rio de Janeiro (FAPERJ) [203.178/2016].


  1. 1.
    Haavisto, I., Goentzel, J.: Measuring humanitarian supply chain performance in a multigoal context. J. Humanitarian Logistics Supply Chain Manage. 5(3), 300–324 (2015)CrossRefGoogle Scholar
  2. 2.
    Gustavsson, L.: Humanitarian logistics: context and challenges. Forced Migration Rev. 18, 6–8 (2003)Google Scholar
  3. 3.
    Larrea, O.: Key performance indicators in humanitarian logistics in Colombia. In: Conference on Management and Control of Production and Logistics. 6p (2013)Google Scholar
  4. 4.
    Beamon, B.M., Balcik, B.: Performance measurement in humanitarian relief chains. Int. J. Public Sector Manag. 21(1), 4–25 (2008)CrossRefGoogle Scholar
  5. 5.
    Fernandes, C.W.N., Taglialenha, S.L.S., Silva, V.M.D.: Performance measures to humanitarian logistics: the perspective of the humanitarian assistance chain. Transdisciplinary Eng. Crossing Boundaries 4, 1113–1120 (2016)Google Scholar
  6. 6.
    Çelik, M., Ergun, Ö., Johnson, B., Keskinocak, P., Lorca, Á., Pekgün, P., Swann, J.: Humanitarian Logistics. INFORMS Tutorials Oper. Res. 9, 18–49 (2012)Google Scholar
  7. 7.
    Safeer, M., Anbuudayasankar, S.P., Balkumar, K., Ganesh, K.: Analyzing transportation and distribution in emergency humanitarian logistics. Procedia Eng. 97, 2248–2258 (2014)CrossRefGoogle Scholar
  8. 8.
    Behl, A., Dutta, P.: Humanitarian supply chain management: A thematic literature review and future directions of research. Ann. Oper Res. 1–44 (2018)Google Scholar
  9. 9.
    Fontainha, T.C., Leiras, A., Bandeira, R.A.M., Scavarda, L.F.: Public-Private-People Relationship Stakeholder Model for disaster and humanitarian operations. Int. J. Disaster Risk Reduction 22, 371–386 (2017)CrossRefGoogle Scholar
  10. 10.
    Thomé, A.M.T., Scavarda, L.F., Scavarda, A.J.: Conducting systematic literature review in operations management. Production Plann. Control 27(5), 408–420 (2016)CrossRefGoogle Scholar
  11. 11.
    Mongeon, P., Paul-Hus, A.: The journal coverage of Web of Science and Scopus: a comparative analysis. Scientometrics 106, 213–228 (2016)CrossRefGoogle Scholar
  12. 12.
    Bornmann, L., Mutz, R., Neuhaus, N., Daniel, H.-D.: Citation counts for research evaluation: standards of good practice for analyzing bibliometric data and presenting and interpreting results. Ethics Sci. Environ. Politics 8(1), 93–192 (2008)CrossRefGoogle Scholar
  13. 13.
    Dawson, R.: How significant is a boxplot outlier? J. Stat. Educ. 19(2), 1–13 (2011)CrossRefGoogle Scholar
  14. 14.
    Morita, T., Hirai, K., Sakaguchi, Y.: Measuring the quality of structure and process in end-of-life care from the bereaved family perspective. J. Pain Symptom Manage. 27(6), 492–501 (2004)CrossRefGoogle Scholar
  15. 15.
    Oloruntoba, R., Gray, R.: Customer service in emergency relief chains”. Int. J. Phys. Distrib. Logistics Manage. 39(6), 486–505 (2009)CrossRefGoogle Scholar
  16. 16.
    Moe, T.L., Gehbauer, F., Senitz, S., Mueller, M.: Balanced scorecard for natural disaster management projects. Disaster Prev. Manage. Int. J. 16(5), 785–806 (2007)CrossRefGoogle Scholar
  17. 17.
    Downey, L.V., Zun, L.S.: Pain management in the emergency department and its relationship to patient satisfaction. J. Emergencies Trauma Shock 3(4), 326–330 (2010)CrossRefGoogle Scholar
  18. 18.
    Medina-Borja, A., Triantis, K.: A conceptual framework to evaluate performance of non-profit social service organizations. Int. J. Technol. Manage. 37(1/2), 147–161 (2007)CrossRefGoogle Scholar
  19. 19.
    Van Eck, N.J., Waltman, L.: Citation-based clustering of publications using CitNetExplorer and VOSviewer. Scientometrics 111(2), 1053–1070 (2017)CrossRefGoogle Scholar
  20. 20.
    Amir Zal, W.A.: Community reconstruction orientation by victims of the disaster of a post-monsoon flood in Malaysia. Int. Soc. Work. 1–20 (2017)Google Scholar
  21. 21.
    Byabagambi, J., Marks, P., Megere, H., Karamagi, E., Byakika, S., Opio, A., Calnan, J., Njeuhmeli, E.: Improving the quality of voluntary medical male circumcision through use of the continuous quality improvement approach: a pilot in 30 PEPFAR-supported sites in Uganda. PLoS ONE 10(7), e0133369 (2015)CrossRefGoogle Scholar
  22. 22.
    Charoenkalunyuta, C.M., Tuladhar, A., Zevenbergen, J.: Community resilience in disaster prone areas based on land rights/ownerships. In: 32nd Asian Conference on Remote Sensing 1, pp. 556–571 (2011)Google Scholar
  23. 23.
    Chilenski, S.M., Olson, J.R., Schulte, J.A., Perkins, D.F., Spoth, R.: A multi-level examination of how the organizational context relates to readiness to implement prevention and evidence-based programming in community settings. Eval. Program Planning 48, 63–74 (2014)CrossRefGoogle Scholar
  24. 24.
    du Mortier, S., Arpagaus, M.: Quality improvement programme on the frontline: An international committee of the Red Cross experience in the democratic Republic of Congo. Int. J. Q. Health Care 17(4), 293–300 (2005)CrossRefGoogle Scholar
  25. 25.
    Eisenman, D., Chandra, A., Fogleman, S., Magana, A., Hendricks, A., Wells, K., Williams, M., Tang, J., Plough, A.: The Los Angeles county community disaster resilience project—a community-Level, public health initiative to build community disaster resilience. Int. J. Environ. Res. Public Health 11(8), 8475–8490 (2014)CrossRefGoogle Scholar
  26. 26.
    Flannery, K.B., Slovic, R., Benz, M.R., Levine, E.: Priorities and changing practices: Vocational rehabilitation and community colleges improving workforce development programs for people with disabilities. J. Vocat. Rehabil. 27(3), 141–151 (2007)Google Scholar
  27. 27.
    Gandure, S., Drimie, S., Faber, M.: Food security indicators after humanitarian interventions including food aid in Zimbabwe. Food Nutrition Bull. 31(4), 513–523 (2010)CrossRefGoogle Scholar
  28. 28.
    Gouws, N.B.: The indicators used to monitor the progress of the population development programme in South Africa. South. Afr. J. Demography 3(1), 33–36 (1990)Google Scholar
  29. 29.
    Gutierrez-Montes, I., Arguedas, M., Ramirez-Aguero, F., Merca Wijegunarathna do, L., Sellare, L.: Contributing to the construction of a framework for improved gender integration into climate-smart agriculture projects monitoring and evaluation: MAP-Norway experience. Clim. Change 1–14 (2018)Google Scholar
  30. 30.
    Khazai, B., Anhorn, J., Burton, C.G.: Resilience Performance Scorecard: Measuring urban disaster resilience at multiple levels of geography with case study application to Lalitpur Nepal. Int. J. Disaster Risk Reduction 31, 604–616 (2018)CrossRefGoogle Scholar
  31. 31.
    Kigenyi, O., Tefera, G.B., Nabiwemba, E., Orach, C.G.: Quality of intrapartum care at Mulago national referral hospital, Uganda: Clients’ perspective. BMC Pregnancy Childbirth 13, 1–8 (2013)CrossRefGoogle Scholar
  32. 32.
    Kilic, T., Whitney, E., Winters, P.: Decentralised beneficiary targeting in large-scale development programmes: insights from the Malawi farm input subsidy programme. J. Afr. Econ. 24(1), 26–56 (2015)CrossRefGoogle Scholar
  33. 33.
    Kwon, H.-M., Lee, C.-J., Seo, D., Moon, I.: Korean experience of process safety management (PSM) regulation for chemical industry. J. Loss Prev. Process Ind. 42, 2–5 (2016)CrossRefGoogle Scholar
  34. 34.
    Leow, J.J., Brundage, S.I., Kushner, A.L., Kamara, T.B., Hanciles, E., Muana, A., Kamara, M.M., Daoh, K.S., Kingham, T.P.: Mass casualty incident training in a resource-limited environment. Br. J. Surg. 99(3), 356–361 (2012)CrossRefGoogle Scholar
  35. 35.
    Lucchi, E.: Moving from the ‘why’ to the ‘how’: reflections on humanitarian response in urban settings. Disasters 36(1), S87–S104 (2012)CrossRefGoogle Scholar
  36. 36.
    Martins, A.P.B., Monteiro, C.A.: Impact of the Bolsa Família program on food availability of low-income Brazilian families: a quasi experimental study. BMC Public Health 16(1), 827 (2016)CrossRefGoogle Scholar
  37. 37.
    Nath, R., Shannon, H., Kabali, C., Oremus, M.: Investigating the key indicators for evaluating post-disaster shelter. Disasters 41(3), 606–627 (2017)CrossRefGoogle Scholar
  38. 38.
    Nxumalo K.K., Antwi M.A.: Impact of Proactive Land Acquisition Strategy on physical capital livelihood of beneficiaries in Dr. Kenneth Kaunda District, South Africa. J. Human Ergol. 44(2), 161–169 (2013)Google Scholar
  39. 39.
    Pérouse de Montclos, M.-A.: Humanitarian action in developing countries: Who evaluates who? Evaluation Program Planning 35(1), 154–160 (2012)CrossRefGoogle Scholar
  40. 40.
    Rokaya, D., Suttagul, K., Karki, S., Rokaya, N., Seriwatanachai, D., Humagain, M.: A survey on oral health and practice of nepalese in areas affected by earthquake in 2015. Kathmandu University Medical J. 15(57), 45–49 (2017)Google Scholar
  41. 41.
    Schiffling, S., Piecyk, M.: Performance measurement in humanitarian logistics: a customer-oriented approach. J. Humanitarian Logistics Supply Chain Manage. 4(2), 198–221 (2014)CrossRefGoogle Scholar
  42. 42.
    Stark, L., Kassim, N., Sparling, T., Buscher, D., Yu, G., Boothby, N.: Assessing the impact of microfinance programming on children: an evaluation from post-tsunami Aceh. Disasters 32(9), 315–395 (2015)Google Scholar
  43. 43.
    Solheim, E., Garratt, A.M.: Parent experiences of inpatient pediatric care in relation to health care delivery and sociodemographic characteristics: results of a Norwegian national survey. BMC Health Ser. Res. 13, 512 (2013)CrossRefGoogle Scholar
  44. 44.
    Vermeulen, J., Neyens, J., Spreeuwenberg, M., Van Rossum, E., Sipers, W., Hewson, D., De Witte, L.: Development of a system that provides tailored feedback and advice to elderly people regarding physical functioning. Assistive Technol. Res. Series 29, 10–19 (2011)Google Scholar
  45. 45.
    Westhoff, W.W., Lopez, G.E., Zapata, L.B., Wilke Corvin, J.A., Allen, P., McDermott, R.J.: Reproductive health education and services needs of internally displaced persons and refugees following disaster. Am. J. Health Educ. 39(2), 95–103 (2008)CrossRefGoogle Scholar
  46. 46.
    Wijegunarathna, E.E., Wedawatta, G., Prasanna L.J., Ingirige B.: Long-term satisfaction of resettled communities: an assessment of physical performance of post-disaster housing. In: 7th International Conference on Building Resilience: Using scientific knowledge to inform policy and practice in disaster risk reduction 212, pp. 1147–1154 (2018)Google Scholar
  47. 47.
    Yilmaz, D.G., Von Meding, J., Erk, G.K.: A theoretical approach to the design of a survey instrument in post-disaster reconstruction: defining indicators for a human-based study in rural built-environment. Archnet-IJAR 7(3), 40–56 (2013)Google Scholar
  48. 48.
    Zotti, M.E., Williams, A.M., Wako, E.: Post-disaster Health Indicators for Pregnant and Postpartum Women and Infants. Matern. Child Health J. 19(6), 1179–1188 (2015)CrossRefGoogle Scholar

Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Brenda de Farias Oliveira Cardoso
    • 1
    Email author
  • Tharcisio Cotta Fontainha
    • 1
    • 2
  • Adriana Leiras
    • 1
  1. 1.Lab HANDs—Humanitarian Assistance and Needs for Disasters, Department of Industrial EngineeringPontifical Catholic University of Rio de JaneiroRio de JaneiroBrazil
  2. 2.Production Engineering ProgramFederal University of Rio de JaneiroRio de JaneiroBrazil

Personalised recommendations