Guideline Definition for the Evaluation of Citizen Experience Using Urban Interfaces

  • Luis Carlos Aceves Gutiérrez
  • Jorge Martín-GutiérrezEmail author
  • Marta Sylvia del Rio Guerra
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 11572)


This paper presents fourteen useful guidelines to evaluate and determine how much does a digital interface in a public facility provide user experiences for citizens. In addition, it describes the partial outcomes of applying these guidelines to three urban interfaces in the city of Monterrey, Mexico. An ethnographic study was conducted to obtain preliminaries results where the user experience was assessed in these interfaces when applying the proper guidelines. The goal is to validate guidelines with global assessment methods to establish a protocol of design for urban interfaces; in other words, an application that provides the information required to design urban interfaces from point of view of UX. This extended ethnographic study will be implemented in different cities around the world and urban interfaces.


Digital interfaces User experience Smart cities Interaction design Citizen-centered design Design principles and usability test 



We would like to thank Andrea Cortés, Alma Velázquez and Edgar Ramírez to their contribution to the heuristics, both in the revision of existing ones and the creation of new one, work done as undergraduates for their final project under the supervision of their thesis advisor, Marta Sylvia del Río at the Universidad de Monterrey.


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Luis Carlos Aceves Gutiérrez
    • 1
    • 2
  • Jorge Martín-Gutiérrez
    • 1
    Email author
  • Marta Sylvia del Rio Guerra
    • 1
    • 2
  1. 1.Universidad de La LagunaSan Critóbal de La LagunaSpain
  2. 2.Universidad de MonterreyMonterreyMexico

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