Study of the Usability of the WYRED Ecosystem Using Heuristic Evaluation
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The WYRED ecosystem is a composition of Open Source tools and the people involved in the project, i.e., partners, stakeholders and young people between the ages of 7 and 30 years. The main component of this ecosystem is the WYRED Platform. The WYRED Platform relies on communities, which are a set of interaction spaces where conversations and research projects are developed. Every community has a person or persons in charge of its management, which are the so-called facilitators, and also a set of members, mainly young people, interacting through discussion threads. The high levels of interaction required to accomplish the WYRED Platform’s goals lead to the necessity of ensuring that the system is accepted by its final users. Given this need, a preliminary study was performed to analyze the usability of the Platform from the point of view of young people. However, it is also crucial that the ecosystem meets usability criteria for the facilitators, due to their role of encouraging young people to participate and serving as a guide in the conversations taking place within communities, as well as in the research projects developed by the young people about different topics related to the digital society. Therefore, a usability study targeting facilitators was carried out to reach insights about how these users value the system’s usability. This usability study was performed through a combination of two techniques, a heuristic analysis by experts and the Computer System Usability Questionnaire to collect the experience of the real users.
KeywordsDigital society Heuristic evaluation Usability European project Technological ecosystem Software ecosystem Youth
This research was supported by the Spanish Ministry of Education, Culture and Sport under a FPU fellowship (FPU17/03276).
With the support of the EU Horizon 2020 Programme in its “Europe in a changing world – inclusive, innovative and reflective Societies (HORIZON 2020: REV-INEQUAL-10-2016: Multi-stakeholder Platform for enhancing youth digital opportunities)” Call. Project WYRED (netWorked Youth Research for Empowerment in the Digital society) (Grant agreement No. 727066). The sole responsibility for the content of this webpage lies with the authors. It does not necessarily reflect the opinion of the European Union. The European Commission is not responsible for any use that may be made of the information contained therein.
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