Designing Hospital Wayfinding Systems, Touchscreen Kiosks, Environmental Cues and Mobile Apps: An Evaluation of a Mobile Wayfinding Application

  • Christy HarperEmail author
  • Tyler Duke
  • Andrea Crosser
  • Angie Avera
  • Spencer Jefferies
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 957)


This paper is part of a larger body of work researching wayfinding systems in large, complex, hospital environments. The focus of this second phase of research was to discover usability issues that impact the effectiveness of a mobile wayfinding application used by a large multi-building hospital complex, as well as provide informed recommendations to enhance users’ navigation performance. Four researchers conducted a heuristic analysis composed of twenty dimensions across six categories including language, effectiveness of wayfinding instructions, consistency between the environment and application, interface interaction, accessibility and cognitive workload. Primary recommendations consisted of adding a universal search option, orienting navigation cues to user view, and providing assistance to find a help desk. Results from this paper will provide a guideline for the development of mobile wayfinding applications for large hospitals and similar settings.


Wayfinding Healthcare Usability Design Heuristic evaluation Human factors Mobile application 


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Christy Harper
    • 1
    Email author
  • Tyler Duke
    • 1
  • Andrea Crosser
    • 1
  • Angie Avera
    • 1
  • Spencer Jefferies
    • 1
  1. 1.End to End User ResearchHoustonUSA

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