The Framing of Service Encounters

  • Dariush Izadi


Chapter  1 provides important background information that helps set the scene for the study by analysing a typical example of a service interaction in the shop under scrutiny and argues that to understand ‘service encounters’, one needs to go beyond the logocentric approaches of conversation analysis and interactional sociolinguistics. The chapter also supplies brief information about Persian ethnic shops and their locations in Sydney and Iranian immigration to Australia followed by a brief overview of the theoretical framework for the study.


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Copyright information

© The Author(s) 2020

Authors and Affiliations

  • Dariush Izadi
    • 1
  1. 1.Western Sydney UniversitySydneyAustralia

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